AVP - Senior Analyst Resume
KRISTEN CARUSO
DIRECTOR / MANAGER - BUSINESS OPERATIONS
Best Practices / Training & Development / QA / HR
Needs Analysis / Project Management / Budgeting
Process Improvement / Organizational Efficiency
Policies & Procedures / Performance Management
Administration
Streamlined daily operations, instituted new
performance measures, created employee development programs and cut costs, increasing efficiency,quality and corporate communications.
Developed training and incentive programs, improving employee satisfaction and morale at a Fortune bank and technology firm, Bank of America / MBNA.
*Automated HR reporting system, reducing errors
and increasing efficiency.
*Deployed information scanning software, saving
time and expense.
*Instituted internal communications system,
reducing application defect resolution times and increasing overall quality.
*Developed employee incentive program that
increased staff performance and was rolled out to other divisions.
Key Skills: Results-oriented with strong
analytical skills. Ability to manage multiple
projects and staff in a fast-paced environment.
Excellent trainer/motivator, inspiring others to
top performance. Exceptional communication skills,easily winning confidence and relating to people at all levels. Able to get things done quickly. Perform against tight deadlines.
BA, History, Texas A&M University. Member of a
management development program at Bank of
America / MBNA.
CAREER HISTORY
Bank of America/MBNA. Member of MBNA management
development program. MBNA was acquired by Bank of America.
Assistant VP - Senior Business Analyst, to . Liaison between product users, testers, developers and executive management. Led project planning, QA, system documentation and user training processes. Managed control room, analyzing defects and following up through
resolution and implementation. Documented system
lifecycle and processes.
Senior Personal Banking Officer/Administrative
Manager - Administration and Finance, to
. Administered performance reviews, monthly
incentive and bonus plans, and provided staff
counseling and development. Performed cost
analysis and budgeting. Directed facility and
capacity planning, purchasing and
hardware/software inventory control. Managed
$M budget and nine employees.
PBO/Personnel Generalist, to . Oversaw
performance appraisal process for Technology
sector. Functioned as compensation analyst
providing ongoing salary analysis. SME on salary
administration and promotional guidelines.
Earlier: PBO/Education Specialist, to .
Designed, coordinated and facilitated management
development/certification programs and education
curriculum. PBO/Senior Project Coordinator,
to . Managed four staff. PBO/Community
Relations Manager, to . Senior Staffing
Coordinator, . Summer Intern - IS.
