Sales & Marketing Project Manager Resume
Seeking a position as a …
* MEETING AND EVENTS MANAGER*
Providing Exceptional Skills And Experience To Any Organization From Day One
Top–performing, solutions–driven Hotel professional with over years’ experience in meeting planning, incentive trips, client events and tradeshow/roadshow planning and management. Personally credited with driving significant gains in revenues and bottom–line profits through strategic planning and leadership. Decisive and results–oriented with outstanding negotiation and crisis management skills. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit. Dedicated professional committed to meeting and exceeding goals and objectives.
Professional strengths include:
Ÿ Business To Business MarketingŸ Organizational ManagementŸ Team ManagementŸ Financial ManagementŸ Strategic Planning and ManagementŸ Event Profit and Loss PerformanceŸ Sales Team Training and DevelopmentŸ Change Management Ÿ Customer Relations ManagementŸ Team Development and TrainingŸ Building Professional RelationshipsŸ Special Event PlanningŸ Contract ManagementŸ Budget ManagementŸ Crisis ManagementŸ Vendor NegotiationsŸ Sales and Marketing Experience Ÿ Cost ControlŸ Market Plan DevelopmentŸ PurchasingŸ Inventory ManagementŸ Account BillingŸ Vendor ManagementŸ Detail-OrientedŸ Time ManagementŸ Results-Oriented
PROFESSIONAL EXPERIENCE
OMNI HOTELS, IRVING, TX / – /
Corporate Sales and Marketing Project Manager/Corporate Training Manager
Managed all aspects of special event planning focused on corporate events, roadshows and tradeshows. Specific shows included MPI, NBTA, ASAE and Pow Wow. Was responsible for coordinating room blocks, precons and updating brand talking points for each show.
Key Highlights:
• Managed a lead generation project that resulted in over $, in potential business and sent directly to sales team at specific properties for follow-up.
• Successfully exceeded expectations with an average score of . out of from attendees for the General Manager Conference, Sales Incentive Trips and Sales and Marketing Conferences.
Event Planning:
• Contacted and worked directly with senior management on event themes, agenda items and appropriate speakers.
• Coordinated attendee travel, hotel and ground transportation arrangements.
• Managed all internal planning and meetings related to upcoming events, including precon’s and weekly updates.
• Worked directly with food and beverage and other hotel departments to ensure that meeting rooms were set up properly, guest room arrangements were as specified in contracts and guest requests for audio visual and other electronic equipment were met.
• Researched all aspects of hotel operations and identified options available for future events. Worked directly with prospects and negotiated contracts.
• Managed relationships with DMC’s and ensured that accurate arrival and departure arrangements, outside activities, linens, florals and entertainment were met.
• Responsible for overseeing the design and creation of invitations based on customer requests.
KATHY WOOTEN PAGE
PROFESSIONAL EXPERIENCE (continued)
OMNI HOTELS
Event Planning:
• Communicated logistical issues and run of show with production companies. Responsible for managing all aspects of on-site logistics.
• Managed rooming lists, travel manifests, budget reconciliation and expense reimbursements.
Sales Training:
• Developed and implemented with the assistance of an outside vendor training for the company sales force. Hosted three-day training programs nationwide. Specifically worked with DOSM and ADOSM on customized training for properties in and .
• Managed the Mystery Shop program and monitored shop scores on a monthly basis. Implemented training programs to improve individual property scores that included Director refresher courses and updating all DOSM’s on training issues addressed in sales force training.
Training and Development:
• Developed curriculum adhering to corporate policies and procedures to conduct individual as well as group training for classes of up to employees at + properties.
• Developed customized training to increase customer service scores.
• Oversaw the company's Leaders in Development program. Recruited and tracked progress, assisted in placing leaders in management positions company wide.
• Produced a series training DVDs in sales, F&B and rooms
• Recommended and implemented outside vendors for online learning.
• Oversaw company wide recognition program.
ADAM’S MARK HOTEL, DALLAS, TX / – /
Convention Service Manager
Planned, coordinated and managed conferences ranging in size from to .
• Worked directly with all hotel departments during each conference to ensure client and guest satisfaction.
• Successfully upsold hotel services and products and was responsible for suggesting appropriate menus, events and activities.
FAIRMONT HOTEL, DALLAS, TX / – /
Conference Service Manager
Responsible for managing all details and aspects of planning, coordinating and on-site managing conferences ranging in size from to .
• Coordinated all hotel services and departments in relation to pre-conference planning and all activities during conferences.
• Worked directly with clients in planning their events and successfully sold upgrades or additional services to enhance their conference experience and improve bottom line performance.
Training Manger
• Supervisor of employee training in all departments at the hotel. Monitored and ensured that corporate operating standards were met or exceeded. Audited all hotel departments for standards and policy compliance.
• Responsible for organizing, scheduling and monitoring all ongoing training in each department.
• Counseled employees as needed in areas related to job performance, harassment, hospitality, personal behavior and leadership. Provided input to senior management on all management reviews.
Director of Housekeeping
• Supervised housekeeping operations and the activities of managers, supervisors and a staff of + employees performing duties in laundry, housekeeping and valet operations.
• Responsible for developing, managing and administering budgets and managing costs.
• Performed goal setting, vendor sourcing, purchasing and inventory control.
EDUCATION
Sam Houston State University, Huntsville, TX
Bachelor of Business Administration
PROFESSIONAL AFFILIATIONS
Member, Meeting Planners International
