Independent Consultant Resume
LEAH MINTHORN
A Wharf Street, Salem, MA , ,
OBJECTIVE:
To obtain a consulting position as an Instructional Design Contractor.
EXPERIENCE:
Independent Consultant ~Present
• Provide consulting services in the design and development of training programs to include; Products & Services,
Soft-Skills Sales, Customer Service, and Operational Systems Training.
• Provide services to re-format existing courseware, creating a consistent aesthetic to the material.
• Provide services in the editing of short video for existing training programs.
Client List:
• Iron Mountain, Inc. ~ Boston, MA
Sales Training Consultant ~
Iron Mountain, Inc. ~ Boston, MA
Iron Mountain Incorporated is the world's trusted partner for outsourced records and information management services.
• Training Project Leader for Sales training initiatives.
• Design and develop competency based Sales training programs for Enterprise and numerous
service lines.
• Produce all related training materials including Participant’s, and Leader’s materials, visual and job
aides.
• Maintain and update all training materials and communicate changes to end users.
• Work with divisional training resources and management to identify Subject Matter Experts for
delivery and implementation of programs.
• Evaluate effectiveness of training solutions and make changes to programs based on feedback.
• Identify and develop standard levels of evaluation for training programs.
• Facilitate training programs as needed.
• Facilitate online / web-based training and collaboration sessions using Centra Saba virtual
collaboration software.
• Design storyboards for eLearning which includes screenshots, audio and textual scripts, as well as
user navigation instructions.
Senior Training Specialist
RCN Corporation ~ Somerville, MA ~
RCN Corporation is the nation’s first and largest facilities-based competitive provider of bundled phone, cable, and high speed Internet services delivered over its own fiber-optic local network to consumers in the most densely populated markets in the U.S.
• Designed and facilitated training to all personnel to include Local and Long Distance Telephone, Cable TV,
Internet products and services, as well as people management and customer service programs.
• Facilitated the G.R.E.A.T. (Greet, Relate, Explore, Advise, and Tie) Sales training program to all-new and existing Direct Sales and Retention Representatives.
• Traveled to additional market locations throughout the country to assist with the design and delivery of new
or existing courseware, necessary for successful new market launches.
Continued from previous page,
• Collected and compiled data relating to the training needs of individuals and teams throughout the organization, and used the information to help develop appropriate instructional material.
• Designed, edited and revised training curriculum and materials, as needed.
• Developed follow-up training programs to support new hire orientation, and ongoing performance
improvement.
• Worked on special projects, including the development, direction and implementation of training videos, and
of self-paced learning tools.
• Assisted Human Resources with the recruiting and hiring efforts of new Direct Sales and Retention personnel.
• Maintained the department’s training calendar, course schedules, and tracking database.
Instructor / Retail Account Executive
Nextel Communications ~ Lexington, MA ~
EDUCATION:
Emerson College ~ Boston, MA May,
• Bachelor of Science: Mass Communications
Internship
The Tonight Show with Jay Leno ~ Burbank, CA
• Assisted with production for various remote locations, and produced props for research projects
under severe deadline.
• Assisted with accommodations for guests of the show.
• Researched civilian news stories for use on the show.
• Monitored studio operations during rehearsal and live taping.
• Handled audience relations.
• Appeared on-screen.
TRAINING & SKILLS:
• Langevin: “How Adults Learn”, “Training - All the Basics workshop”, “People Management/Customer Sensitivity”, “Advanced Instructional Design” certified
• Information Mapping, Inc.: “Information Mapping” certified
• The Sales Alliance, Inc.: “G.R.E.A.T. Sales” certified
• Learning Resource Institute (LRI): “Credible Leadership” certified
• DDI: “Core Skills for Building Commitment” Management Workshop
• Proficient in: Microsoft Word, Excel, PowerPoint, Publisher, and Outlook • Lotus Notes • Centra/Saba virtual collaboration tool • Jasc Paint Shop Pro . • Corel Paint Shop Pro XI • Pinnacle Studio Plus
• Familiar with: PeopleSoft Data Entry • Oracle Data Entry • Adobe Photoshop .
