Analyst Resume
, or other keyboard device.
• Immense ability to learn job related material primarily through oral instruction and observation to perform job duties.
• Remarkable ability to establish and maintain effective working relationships.
• Excellent ability to accurately interpret computer-issued error messages and take appropriate action.
• In-depth ability to operate computer center equipment.
• Profound ability to prepare and maintain logs and records.
• Strong ability to work safely without presenting a direct threat to self or others.
Education_______________________________________________________________
Atlanta Technical College, Atlanta GA /
Courses include: Computer Concepts
Trident Technical College, Charleston, SC /
Courses include, but not limited to: Prep for Engineering Technology, Intro to English Composition, General Psychology, and Intermediate Algebra
South Carolina State University, Orangeburg, SC /
Courses include, but not limited to: Technical Communications, Public Speaking, Intro to ROTC/Basic Map Reading,
Cultural Enrichment I & II, and Intro to Engineering Technology.
Technology
Baptist Hill High School /
High School Diploma
Courses include, but not limited to: Advanced Prep College Courses, Senior Superlatives, and Honor Student
Top % in Graduating Class, . G.P.A.
Experience______________________________________________________________
/-Present Fidelity Atlanta, GA
Fraud Analyst
• Responsible for security and fraud, investigating and preventing financial crimes against the Bank clients, prevention, detection, and assist customers to protecting their identification.
• Performs analysis of high-risk purchases/transactions, via real-time queues and after-the-fact reports, to identify unauthorized credit card use.
• Verify if transactions are fraudulent by analyzing transaction data and / or contacting cardholder and investigating those which prove to be.
• Manages numerous real-time queues and reports containing high-risk transactions from all points of sale worldwide.
• Meets or exceeds strict requirements for resolution of queued transactions to ensure that penalties are not incurred and purchases finalized.
• Possesses a thorough understanding of departmental procedures, systems and tools.
• Identifies and reports bugs, fraud data and technical issues.
WellStar Atlanta, GA / – /
Operations Analyst, Data Center Operations
• Able to provide on-site support in a xx Data Center Console environment alone, without supervision.
• During hour scheduled shift, able to monitor + servers are running at their maximum capability.
• Solve and log problems if an error message occurs with % accuracy.
• Without immediate supervision, ability to monitor servers and storage tape media, ensuring daily backups complete successfully.
• Without immediate supervision, able to monitor Hospital Systems Applications, ensuring information is processed with little to no errors.
• Ability to perform payroll processing on a bi-weekly basis, for over , employees alone, without supervision.
• Ability to print Checks for Accounts Payable Department without supervision.
• Ability to package and ship items to Hospital Administration Building.
• Ability to print/seal checks, clear paper jams, and re-issue checks.
• Ability to lift boxes of lbs and more, pushed pallets weighing up to lbs.
FiServ, Inc., Atlanta, GA /-/
Data Analyst-Computer Operations
• Able to provide on-site support in a xx Data Center Console environment alone, without supervision.
• Able to supply support for first, second, and third shifts with little to no errors.
• Able to maintain automation packages, data transmissions of ACH, Share draft, and Bank reconciliation files to clientele via modem, lease line, FTP or BBS.
• Ability to print large amounts of bank statements produced by system using ZEROX Laser Printer.
• Ability to use HP UNIX DLT tape drive for data recovery.
• Followed log sheet of each server to insure timely management and proper procedures during disaster recovery
• Ability to use HP CDWR Imaging system to write financial statements, checks and other financial files onto CD Platter for data storage.
