Senior Export Customer Service Specialist Resume
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Objective Seeking a management/supervisory or senior position with a global company in the areas of international customer service/operations that offers new challenges and professional growth.
Qualifications
•Solid international background in inside sales, marketing, purchasing, logistics, customer service, compliance and operations.
•Notable versatility and adaptability.
•Dedicated and motivated.
•Good organizational and problem solving skills.
•Strong communication and team-building skills.
•Ability to manage staff and multiple tasks in a pressured environment.
Education
B.A. in Spanish, Graduated from Illinois State University, Normal, Illinois.
Relevant Experience
October to present
**Presently an International Customer Service/Logistics professional for a reputable export management company located in Glenview, IL.
•Oversee and direct staff on export software, export regulations, licenses, export compliance, customer service, preparing export documentation including special certificates and NAFTA documentation, Proformas and all types of international banking collections from Sight Drafts to Letters of Credit
•Liaison between operations/customer service and sales department
•Manage assigned customer accounts worldwide to sell products, negotiate prices, secure orders and provide exceptional customer service
•Strategize with International Sales Manager to develop new business
•Monitor order entry and compliance with company procedures
•Source new products, initiate and cultivate contact with suppliers to maintain relationships and ensure delivery deadlines. Monitor delivery schedules and coordinate consolidation shipments
•Keep up-to date knowledge of products we sell and any modification to specifications and new product development.
•Responsible for all third party logistics and import shipments
•Handle all types of logistics, mode of shipment determinations, container layouts, packaging, hazardous materials and special inspections (SASO, SGS)
•Interview forwarders and negotiate competitive inland, air and ocean rates
•Prepare freight studies to reduce costs and increase company profits
•Work with freight forwarders and banks to negotiate Letters of Credit and other banking transactions
•Maintain contact with accounting department to oversee customer credit lines and collections
•Recommend and initiate new procedures to increase productivity
January - September
Export Sales and Customer Service Management Consultant
•Assisted global manufacturers and export management companies with additional support and direction for daily customer service/sales operations.
•Provided guidance to international representatives and management in the areas of customer service, documentation, training, production & manufacturing, inventory, logistics and international collections.
October - October
Export Customer Service Manager for a manufacturer, Brunner & Lay, Inc, Franklin Park, Illinois.
•Managed a staff of customer service professionals and reported directly to the Vice President of International Sales.
•Maintained customer accounts worldwide and worked to increase sales
•Prepared inventory/backlog sales reports and tracked inventory/distribution ratios to improve lead times
•Worked closely with production department to prepare for upcoming orders and maintain delivery schedules
•Provided operations and export training for customer service staff and support for sales managers
Other Experience
*Sufficient knowledge of Microsoft Word, Excel, Outlook Express.
*Attended various product and international banking seminars.
*Conducted in house documentation, banking and export regulation seminars.
*Hazardous Materials rules and regulations training.
*Former Member of W.I.T. (Women in International Trade)
References Available Upon Request
