Account Executive Resume
SUMMARY
An intelligent energetic Customer Service professional experienced in banking and real estate, sales, oral and written communications, negotiating, problem resolution, and data research. A team player who works well with others, manages multiple tasks, and learns quickly.
PROFESSIONAL EXPERIENCE
HSBC BANK, Tampa, FL to
Collections Representative I
Responsible for collecting past due payments on mortgage loans
• Contact clients whose accounts are past due - days.
• Negotiate appropriate resolutions and secure payment arrangements.
• Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.
• Recognize high-risk accounts and solicit collection remedies and balance renewals.
SAFEGUARD INSURANCE COMPANY, Tampa, FL to
Customer Service Representative
Responsible for handling inquiries from members for dental and vision insurance
&#; Handle an average of customer service calls per day.
&#; Answer inquiries involving dental and vision policy interpretation.
&#; Work with network providers regarding claims and member concerns.
&#; Advise callers regarding benefit plans.
&#; Handle requests for emergency referrals for dental treatment.
&#; Able to resolve issues completely.
JP MORGAN CHASE, INC., Tampa, FL to
Customer Service Representative
Responsible for inbound customer service and sales to new and existing credit card clients.
• Handle an average of cardholder calls per day.
• Advise customers on various financial resources available to them through Chase.
• Generate over $, in revenue to Chase through balance transfers and the sale of new bank products.
• Research client data record to analyze past history.
• Determine customer situation and create a resolution satisfactory to customer within bank guidelines.
• Update customer record with most recent transaction.
• Reduce customer attrition by expediting resolution and reduced pricing options.
Abbey McLeod Page
CENTURY BRADDOCK REALTY, Winchester, VA to
Realtor
• Represented company in community events.
• Listed residential properties.
• Researched area data bases and networked to identify potential listings.
LIBERTY NATIONAL LIFE INSURANCE COMPANY, Birmingham, AL to
Life Insurance Agent
• Managed existing client base while increasing new business.
• Handled all customer service related issues.
• Increased customer satisfaction.
QUIK PAWN SHOP, Birmingham, AL to
Pawnbroker
• Assisted customers with loans for items and car titles.
• Sold existing merchandise and determined appraised value for pawns.
• Managed inventory, case audits, and account reconciliation.
KESWICK HOMES, Ellicott City, MD to
Sales Assistant (For Upscale Homes)
• Presented the features, advantages, and benefits of Keswick upscale homes to prospective clients.
• Provided support to sales through public relations programs utilizing direct marketing techniques.
• Managed prospect database.
• Scheduled closing appointments.
DOW JONES & COMPANY, Silver Spring, MD to
Circulation Sales Representative-Wall Street Journal
• Initiated calls to business professionals and prospects.
• Increased customer satisfaction and contract renewals.
• Provided existing customers with information on special rates and offers.
THE ARBITRON COMPANY, Columbia, MD to
Interviewer
• Managed cold calling campaign.
• Produced information packet on radio rating results and rankings.
• Increased number of clients reusing company offerings.
Abbey McLeod Page
EDUCATION
Completed one and a half years toward nursing degree, Baltimore City Community College, Baltimore, MD
Completed WV Real Estate Exam , Moseley-Flint School of Real Estate, Richmond, VA
Certification MD, Merrill Lynch Institute of Real Estate, Baltimore, MD
