Inside Sales Rep Resume
Maxim [NASDAQ:MXIM] is a $B+ company that designs, manufactures and sells Analog IC’s.
Mar-current Inside Sales Associate
•Secure bookings of significant volumes, weekly booking range is $.-. million
•Work closely with customers and provide excellent service to customers, assisting in issues ranging
from pricing to lead times and product information, secure significant repeat business
•Long range sales plan goals include managing the short/long term forecasts, pricing and manufacturing
issues for the product line.
•Work with the business manager and Maxim’s outside sales force to track large volume, opportunities.
•Build relationships with customer base for future business, negotiate all barriers to booking orders, and
serve as the customer advocate inside the factory.
•Coordinate field inquires and build relationships with various groups within the company including
quality, manufacturing, shipping, business management, and accounting.
Apr – Mar PC support engineer
•Provided technical support to customers worldwide at all organizational levels
•Performed cost-benefit analysis to make informed equipment replacement decisions
•Work with management to determine spare parts requirements based on historical usage and expected needs
•Trained help desk technicians in the following areas: NT and Novell administration, phone support, documentation of help desk procedures, turn-around time of tickets, customer relationship management
•Managed Summer Intern in special project to perform company wide PC inventory analysis
-Determined minimal acceptable criteria for customer system requirements and analyzed customer system information to budget system replacement needs
•Participated in recruiting by reviewing resumes and interviewing candidates for several positions
•Provided phone and desktop technical support to customers worldwide at all organizational levels
•Managed summer interns in several special projects. Tracked project evolution, evaluated interns’ performance and provided recommendation to management used in performance evaluations.
•Documented and tracked customer requests for technical service using home grown MS Access database. Provided monthly reports to MIS management.
MACYS WEST – Fine Jewelry Department, Hayward, CA
Oct – Mar Fine Jewelry Salesperson
•Interpreted customer needs and identified products in accordance to their taste and price range
•Assisted manager in planning the agenda for the department’s weekly staff meeting
•Implemented periodic training program for all salespeople of the department
•Trained new salespeople in sales techniques and product knowledge
EDUCATIONNov Devry Institute of Technology, Newark, CA
Bachelor’s of Science in Information Technology
Aug University of California Berkeley, Berkeley, CA
Bachelor’s of Science in Biology
