Customer Service/Office Assistant Resume
CAREER OBJECTIVE: To secure a challenging position requiring strong organizational skills with a corporation where advancement and compensation are based on personal performance.
EXPERIENCE:
ACCOUNT MANAGER/CUSTOMER SERVICE
Rapid Tax Services Dallas, TX /-/
• Responsible for account management newly acquired account base or transfer to associate staff
• Responsible for retention of current business
• Expectations are to meet and exceed monthly goals through growth of targeted account base
• Responsible for achieving maximum revenue, turn profit, and market penetration by effectively selling the company\'s products and related services
INSIDE/OUTSIDE SALES REPRESENTATIVE-CUSTOMER SERVICE
(Recruitment Advertising Account Executive)
The Dallas Morning News Dallas, TX /-/
• Identify and consult new business advertising opportunities through a high level of cold calling and networking
• Continually develop relationships with current accounts in various industries to develop a media plan
• Focus on retention
• Selling yearly contracts for our internet division, Belo Interactive. Sold -day job postings, top jobs & recruitment banners
• Monitor Dollar Volume Contracts to assure yearly commitment
• Establish a budget and media marketing plan assisting each client in meeting its recruitment advertising goal
• Serviced existing clients and present products to clients about additional advertising
• Managed & hunted . million dollar desk
• Developed rapport with advertising agencies across the country to help service clients
CUSTOMER SERVICE
The Dallas Morning News Dallas, TX /-/
• Assist advertising agencies with solving companies recruiting challenges
• Cultivate relationships with advertising agency AE’s and direct clients
• Continually identify and generate new business development opportunities through cold calling and networking
• Establish rapport and continually develop current accounts with key clients.
• Develop new business within existing account
• Assist our Belo Interactive department to sell clients on internet products and services
• Assist in presentations to prospective clients
• Input advertisements by working on our C-Text system.
• Develop media plan for clients
• Train customers on our products and sell its advantages
• Resolve customer complaints and issues
• Assist in development and presentation of proposals
• Research client’s requests by using a service called Landon Media
• Develop and manage new and existing business
• Analyze and propose recommendations to clients
INSIDE SALES REPRESENTATIVE (Call Center)
The Dallas Morning News Dallas, TX /-/
• Take incoming calls for ad placements
• Sell into special sections
• Work with clients each week to place advertisements
• Take incoming calls for ad placement
• Train new employees on products and tools
• Manage existing customer accounts
PORTRAIT PHOTOGRAPHER/SALESPERSON
CPI Corporation (Sears Portrait Studios)
Mesquite, TX (/-/)
• Take portraits
• Sell portrait packages; upsell clients to company’s accessories
• Promote upcoming specials with customers
• Call back customers to schedule appointments
PROOFREADER/SALESPERSON
Pritchett & Associates
Dallas, TX (/-/)
• Proofed over text of books
• Contacted previous buyers to promote Price Pritchett’s newest books
• Cold call to businesses to pitch company’s product
ASSOCIATE PRODUCER Monroe, LA (/-/)
KNOE-Channel
• Listen to police scanners
• Check in with police for overnight newsworthy event
• Write news copy for morning show
• Edit voiceovers for news copy
ACCOMPLISHMENTS:
* Inducted into , , AND President\'s Club
* Top % seller on my sales team
* TDMN Sales Leader Award
* Awarded trip to Bahamas for top percentage over revenue goal (John Fredericks)
* Top Revenue generator for Belo Interactive (internet division) years in a row
* Top Revenue seller for Jobcenter Television -
* Best Sales Pitch Award
* Rookie of the Year-
* Won trips to Playa-Del-Carmen, Cancun, Mexico, Switzerland & Jamaica (sells competitions)
* Winner of more than $, in money, TVs, DVDs, Cameras and Stereos
SKILLS:
Type WPM, + ksph Excel, MS Word, PowerPoint, excellent phone skills
EDUCATION:
Northeast Louisiana University
MONROE, LOUISIANA December
BA: Radio/TV/Film-General Studies
REFERENCES:
Available upon request
