Claims Specialist/adjustor Resume
N Ann Arbor Apt
Oklahoma City, Oklahoma
Tel
Angela Ogunbase
Work Experience Claims Management Resources, N Classen Blvd, Oklahoma City, Oklahoma Claims Specialist/adjustor April – Feb Recovers payments for damage claims involving utility company equipment and facilities. Contacts homeowners, business owners, construction contractors, insurance companies and utility company field technicians. · Negotiating settlements with damagers and insurance companies as applicable. · Reviews claim information and requests/researches additional reference material to complete the claim record. · Determines damager liability by obtaining and reviewing evidence, which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers. · Dispute resolution and responding to damager objections. · Data Entry into customized claims systems. · Tracks fees, closed and open claims, and other claims information. · Skip tracing as necessary utilizing internet resources. Hertz Reservation Center, Oklahoma City, OklahomaInternational Reservation Agent / -//Customer serviceAssisted in placing worldwide car rental reservations for customers, which included planning an individual or family vacation.Advised on documentation that was required internationally.Advised on different types of optional and mandatory insurance that the company offered.Zurich North America, Manhattan, New YorkAdministration Assistant -Assisted in the preparation and controlling of records, statistics, and reports regarding operations and personnel.Accessed various systems to input data to compile information and reports for internal and external customers.Typed and processed reports, cancellation letters, and mal-practice claims to comply with legal requirements.Pinnacle Business Machines, Johannesburg, South AfricaAdministration Assistant Identified and generated leads for sales representatives for follow up.Scheduled appointments for sales representatives with potential clients.Served as customer liaison within and outside the company.Universal Business Machines, Edenvale, South AfricaTelemarketing Made cold call sells for various products and/or services; as well as, increased Sales through direct marketing incentives.Organized and placed multiple calls within shift while maintaining accurate records of calls placed and results.Prepared routine periodic sales and activity reports as required.
Skills Technology Awareness – Full proficiency in the use of advanced applications of standard and specialized software applications;Computer Languages, ScriptsExperience Markup: C, C++, Java++, A+, HTML, Visual Basic, and several assemblersEnvironments: Workstation, UNIX, and Microsoft Windows, XP/Server /Applications: (e.g. Lotus Notes, Word, Excel, internet applications) of information databases, internet/intranet services and, depending on assignment, of information management storage and retrieval systems. Access, PowerPoint, Lotus --,Word perfect, Excalibur, Dacks and Qwest Jumper.Analytical Skills - Ability to grasp new business processes and rapidly assess needs. Ability to work from a high to low level of detail. Develops workable solutions. Communication – Good communication (spoken and written) skills, including drafting and editing skills. Listens carefully and asks questions to understand the views and concerns of others. Demonstrated ability to apply good judgment in the context of assignments given and to respond appropriately when difficulties or conflicts ariseTechnical expertise - Applies knowledge and experience in one or more application domain to participate as a member of an application support team. A strong ability to setup and configure firewall Good knowledge of information management, classification and retrieval systemsPlanning and Organizing – Ability to plan own work and manage conflicting priorities under tight deadlines and to work with speed and accuracy. Ability to establish priorities and to plan and develop clear goals that are consistent with agreed strategies in relation to the functions of the post.Teamwork – Good interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
Honors Dean’s List of Distinguished Students Oklahoma State University Deans Scholarship
Education Education Oklahoma State University, Oklahoma City, Oklahoma. A.A. degree Major: Associates of Applied Science: Computer Information SystemsInstitute of Commercial Management, Bournemouth, England Diploma: Information Processing, /The City and Guilds of London Institute: Pitman Qualifications,Diploma: Bookkeeping and Accounts level , London, England. /Computer and Business Data Processing Institute of Botswana, Gaborone, Botswana.Diploma: Computer Applications, /
References Michele Givens Claims Resources Management N Classen BlvdOklahoma City, OklahomaTel: Joanna Barrett Hertz Reservation CenterPenn avenue OKC-OKTel: Sally Ryan NolanTemporary Time Capital Corp (Hiring Agency for Zurich US Insurance) Madison AvenueNew York, NY Tel:
