Financial Analyst Resume
Karen Schaible-DeGrazia
Jeanine, Livonia MI
Career Summary:
Innovative business professional with extensive experience in business analysis/project coordination, account management/marketing, training and HR. A proven decision maker with the ability to manage the client/employee relationship, design and implement solutions to problem issues, partnered with excellent communications skills and the willingness to do go the extra mile.
Technical skills:
Operating Systems: XP Pro; NT
Software: Microsoft Office (includes Word, Excel, Outlook, PowerPoint, and Access), AS , Lotus Notes, Acenza, TLC (electronic application software) and proprietary HR software.
Education:
Michigan State University, East Lansing, Michigan
Bachelor of Arts in Communications
Professional Accomplishments:
Business Analyst/Project Coordinator
· Collaborated with programmer to create the HR database used to track consultant’s general information including assignment history, salary history, reviews and visa/work authorization status. Successfully tracked employees and was able to divert losing valuable consultants by keeping up with performance reviews, salary increases and work status.
· Recommended upgrades to existing software to include needed information in order to correctly track products. Increased accuracy and time by automating processes that had been done manually.
· Collaborated with the Business Analyst from the software company that was hired to create a new application viewing software. Reviewed what the existing software did and discussed what needed to be included, modified or eliminated for the new software.
· Interpreted the changes made to the TLC software from the Business Analyst to the training department and the agents. Capable of translating technical information and presenting it in a clear non-technical format so that the users easily understood it.
· Championed changes needed by agents to make the application software more user friendly.
Account Management/Marketing
· Increased sales to one customer by over % by negotiating with the client and the trucking company to guarantee that every delivery was made on time and that if additional loads were required they could be delivered in the same day. Took the business from one load a week to - loads a week thereby significantly increasing revenue.
· Increased the number of municipal contracts by securing lower trucking costs. Increased revenue from municipal contracts by approximately %
· Implemented a customized system to monitor orders and consumption for one customer to resolve previous chronic order shortfalls. Increased customer satisfaction and decreased stress and additional cost incurred by these shortfalls
· Identified and eliminated multiple payroll issues when there was a switch from one payroll system to another unsuccessfully. Reviewed and manually corrected each individuals payroll information before payroll was ran. Successfully eliminated all the problems within two payroll runs and saved one of the largest clients the company had resulting in savings of close to $,.
· Coordinated the welcome baskets for the agents at the Diamond Club annual event. Ordered and assembled baskets with additional items included for under $ – saved the company over $ a basket from the quote given by the basket company.
· Managed + consultants and their assignments at over different clients while performing all reviews in a timely manner.
· Responded quickly to any issues that arose thus decreasing turnover with a hands on approach.
· Increased number of consultants at one site from to in one year generating approximately $, in increased revenues.
· Received the Presidents Award for outstanding performance –
HR/Training
· Averted the loss of consultants by working with them to resolve issues – resulted in saving the company about $,,.
· Created a first day packet for all new employees, both permanent and temporary, coming into the New Business department. The packet included employee information (employee number, phone number, team lead, etc.), team information, an organization chart, and a description of the different departments and how New Business interacted with them. This increased productivity because all necessary information was available and handy.
· Worked with team to develop a new employee orientation program that included sending a welcome basket with all necessary documents a week before starting, walking through all the documents, reviewing the handbook, viewing a company presentation, equipment distribution, and hand-off to manager. New employees were impressed with the orientation and felt that they were truly a part of a company that wanted them onboard.
· Designed and developed the only written training materials for the input position in New Business. Within two months of being hired the materials were adopted as the official training materials and I became the designated trainer.
· Trained agents on how to use the TLC (electronic application software) and what the benefits were to using the software instead of the paper applications.
Employment History:
JP Morgan Chase Vastera, Southfield, Michigan -
Financial Analyst – contract position
AAA Life Insurance Company, Livonia, Michigan -
Marketing Coordinator
New Business Associate
Triad Business Solutions, Birmingham, Michigan
HR Specialist
Commerce One, Ann Arbor/Detroit, Michigan
Employee Relations Specialist/Account Manager
Additional Training
Life and Health Insurance License – -
