SVP Resume
Director / Senior Vice President – Operations & Business Development
Contracts/ HR / Proposals / Consulting / Project & Program Management/ Budgets / Staffing / Risk Management / Organizational Development / Quality Assurance & Control / Training / Facility
Applied effective combination of business, financial, and operational experience to successfully direct staffing, service and resource projects for MAXIMUS, Inc. Developed and enhanced relationships with strategic accounts, coordinated work plans, subcontractor relations and project deliverables, leading to efficient workflow and cost savings. Chaired community forums and developed outreach and educational campaigns, improving relations among diverse populations.
&#; Re-engineered risk management plan, securing contract and % increased funding for MAXIMUS.
&#; Developed plan, justifying budget increases and enabling re-activation of % of laid-off staff.
&#; Directed efficiency study, saving client $K penalty and increasing proficiency rating to .%.
Key Skills: Formulating top policies… Managing multiple, complex projects to successful completion… Building Cohesive, quality and results driven teams… Introducing and gaining support for change initiatives… Analytical and hands-on manager, brining imaginative solutions… Making “go/no-go” decisions… Skilled at crisis management.
Masters Candidate, BA, Psychology, California State University, Los Angeles.
Highlighted Accomplishment
Re-engineered risk management plan, securing contract and % increased funding for MAXIMUS. State budget cuts limited client resources, forcing reduction in contracting funds. Reviewed client’s risk management plan, provided modifications and budgetary modeling. Kept MAXIMUS contract, extending agreement five years.
Developed plan, justifying budget increases and enabling re-activation of % of laid-off staff. MAXIMUS project had % decrease in caseload, prompting client to request % reduction in contract cost. Analyzed workflow and expenses. Introduced new budget, lay-off strategy, and contingency plan for performance-based budgetary increases. Met production goals, increasing funding for MAXIMUS and restoring part of discharged staff in less than four months.
Directed efficiency study, saving client $k penalty and increasing proficiency rating to .%. New legislation required client to amend contract, mandating high proficiency rate (%), with penalty for failure. Assembled QC team, completing project review and establishing baseline. Shortened procedures, implementing case transfers and adding extra courier pickup. Appreciably improved proficiency rating, saving costly penalty.
Created Innovative Task Force, changing workflow and preserving at-risk contract. Contract expired opening bid process to competitors. Constructed and led critical task force, automating procedures and incorporating tracking software. Won contract, extending agreement to cover all client locations.
Career Summary
Trusperity Acquisition Corporation, – May
Senior Vice President of Operations and Business Development. Responsible for expansion of business
into one-stop shop real estate bundled services. Developed business model/plan, marketing plan and budget.
MAXIMUS, Inc., – Promoted to increasingly responsible positions by $M contract consulting firm.
Regional Director of Operations. Managing $M+ project, overseeing development/implementation of work plans and project deliverables. Supervising four administrative managers, supervisors, providing direction for staff of in multiple locations. Consulting for Stanford University’s State Cultural Appropriateness contract.
Quality Assurance Director/Contract Administrator. Supervised contract compliance, integrity and execution for multi-million dollar project. Directed daily activities of the Training Manager, QC Manager and Contract Specialists, ensuring proper controls were in place to meet contractual deliverables, timelines and budgets. Developed and procured new subcontracts. Led finance, budgeting, proposal writing and graphics teams.
Regional Manager. Supervised Southern California managed care operations enrollment contract worth over $M. Managed project start up, developing policies/procedures while meeting critical timelines. Supervised section managers with oversight responsibilities for nearly field staff in locations.
Deputy QA Manager/Government Liaison. Managed $M contract implementation and operations to provide comprehensive services to mentally and physically disabled patients. Oversaw project infrastructure and district training for staff of .
Earlier, served as Program Manager for non-profit, Korean Health, Education, Information Research Center, managing contracts. In addition, served as City Evaluator, Ford Foundation, co-authoring four published studies of local communities.
