VP Sales and Marketing Resume
August ,
Human Resources Dept.
To Whom It May Concern:
My interest in Manager position with your organization has prompted me to forward my résumé for your consideration.
During the past ten years my experience has been concentrated in customer service, sales, and call-center management, of which my recent experiences have been to expand new call centers. During my recent years in call center management I was responsible for managing and developing a staff of employees in a sales, customer service, and technical support environments. I also have experience with a variety of industry-standard ACD systems and sales tracking systems.
Through training and continuous development of my employees, my teams were kept focused on exceeding sales revenue targets while providing world-class customer service. Employee loyalty was achieved through personal attention to their varying needs.
I am presently looking for a position where my leadership and sales management experience will make a positive contribution to the start-up or continuing profitable operation of a business in which I am well experienced. I appreciate your time and consideration and I look forward to your response
In the interim, should you require additional information, I may be reached at .
Sincerely,
Dannielle M. Olivares
Dannielle M. Olivares
West Trenton Avenue
Clovis, CA
OBJECTIVE To obtain a management position in customer service or field support
EXPERIENCE
/-Current CMST, Inc. Clovis, CA
VP Sales & Marketing
Currently responsible for identifying and acquiring new clients through business to business marketing. Planning, organizing, directing and overseeing all aspects of business to business sales in under-served markets. Educating business partners in services provided by our company and differentiating our company from the competition through proven results and testimonials of current clients. Promoting “Customer for Life” philosophy of our company through direct mail to former and existing clients. Also responsible for acquiring new lending sources, interfacing with various lenders to ensure they meet our unique clientele base in traditional and emerging markets.
/-/ Dan Gamel RV Fresno, CA
Call Center Director
Developed and implemented business processes for an inbound and outbound Customer Service Call Center. Forecasted call volume to insure call times were achieved, through quality analysis. Developed and implemented four divisions within the Call Center, Customer Service and Appointment Scheduling, Sales Development department focusing on selling Gamel Guarantee insurance protections plans for all new and used RV customers. Served as Project Manager for Call Center construction build out, technical and computer program installations, hiring of Supervisors, Customer Service Associates and Sales Associates. Developed training specific manuals for each job requirement and department policy and procedures. Enhanced the bottom line, by successfully increasing sales, and revenue month over month.
/ – / Apple Computer Elk Grove, CA
Call Center Sales Manager
Managed and directed a team of outbound sales representatives selling AppleCare Extended Service warranty program to new and existing customers. Responsible for implementation of new processes and day-to-day sales coaching and management of sales team daily goals and requirements. Created and implemented process and procedures for achieving company requirements for manned hours and sales per hour and goals. Achievements include:
- Exceeding $, quarterly revenue goal three consecutive quarters.
- Successfully converting % of team to “Apple-Badged” [temp to perm] through effective leadership and coaching techniques
- Received promotion in due to sales revenue success in AppleCare inbound team (achieved top % in performance)
/ - / GTE Wireless Houston, TX
Employee Incentive Supervisor/Project Manager
Coordinated various special events and projects (i.e. Holiday party, Annual BBQ, Annual sales campaigns). Complied data needed to award top performers on a monthly basis. Maintained monthly incentive budget of $,. Analyzed trends in call center performance to help management improve sales through positive recognition and coaching of front-line customer service representatives.
- Developed and implemented various performance and creative sales incentive programs to enhance a positive work environment for + seat call center
- Provided feedback to supervisors for coaching of CSRs, resulting in building a collaborative work environment and increasing employee morale
/ - / GTE Wireless Houston, TX
Call Center Supervisor
Coached and developed - Customer Care Associates in a + seat x call center for a Fortune wireless provider. Coached representatives on sales techniques to achieve increased recurring revenue from the sale of enhanced services and trained new representatives on products, processes, policies and procedures. Consistently met sales monthly sales objectives.
EDUCATION
Heald Business College US-CA-Hayward A.A. Degree Business Management
Mt Diablo High School US-CA-Concord High School Diploma
REFERENCES
Available upon request
