Business Analyst Resume
Mary T. Pomponio, C.I.S.C.M.
Talang St. NW, Albuquerque, New Mexico
Business Process Improvement/ Business Analyst/ Software Quality Assurance /Software Configuration Management/ Balanced Scorecard Implementation /Software Implementation /Project Management/ Product Management/ CMMI/ Software Tester/ Document Management/ Hardware Configuration Management
Professional Summary
Hands on experience setting up software quality assurance departments, document control repositories, processes and procedures for CMMI, manual testing departments, configuration management for software and hardware, MRP system implementation, project management and business process improvement methodologies. I also have past experience with Medicare guidelines and accounts receivable billing and collections, office management, product management, asset management and inventory, procurement planning and department management, budget creation and management.
Professional Background
Performance Plus Inc. May – June
Senior Process Analyst Consultant
Responsible for creating processes, process maps, narratives and meeting minutes for MetLife by interviewing subject matter experts and creating a current state process map and documentation. I also create future state of the process and document control points and process improvement areas.
Wellcare Health Insurance Plans, Inc. Oct. – May
Senior Business Systems Analyst
Responsible for documenting interfaces for the private fee for service insurance offering. Working with Borland Caliber RM and Borland Defineit process mapping tool I created business requirements documents and flow charts of the existing process and the desired process state. Working with the business owners I mapped out all interfaces and file specifications to document all data flows from and to our application and associated vendors.
Constellation Technology Corporation May – Oct.
Configuration Management Analyst
• Created all processes and procedures for configuration management
• Created all processes and procedures for software and hardware change control
• Created business rules for document management
• Created the document repository for all electrical and mechanical drawings and documents
• Implemented visual SourceSafe for software vaulting
• Created processes for CMMI Level compliance
• Created processes for ISO : compliance
• Created processes for FDA compliance
• Implemented the Deltek Costpoint Materials Modules for: procurement planning, purchase requisitions, bills of materials, inventory, production control, request for quotes
• Conducted Deltek Materials Module training
• Created training materials for Deltek Materials Module
• Project Manager for Deltek Inventory implementation
• Created document naming convention and matrix spreadsheet
• Created design review methodology and log
• Created forms, templates and specifications for software development lifecycle processes
• Created factory acceptance packages for government customers
• Facilitated business process improvement groups to solve business problems
• Tracked existing processes and created flow maps
• Documented process gaps and to be process flow charts
• Maintained all product Bills of Materials
• Processed all Engineering Change Control requests and orders
The DMD Group July – May
Director of Operations
• Handled all marketing and sales
• Responsible for day to day operation
• Responsible for corporate taxes and licenses
• Responsible for customer service and community relations
• Responsible for business development
• Responsible for accounts receivables and accounts payables
Edix Corporation July – July
Software Quality Assurance Manager
Business Process Improvement Manager
Procurement Manager
• Created all Software Quality Assurance processes and procedures
• Setup Configuration Management for the software department
• Created all forms, templates and specifications for software quality assurance
• Responsible for setup, scheduling and maintenance of the test lab
• Responsible for creation of all test plans, test scripts and test cases
• Responsible for all manual and automated software testing
• Responsible for the creation and implementation of all business process improvement methodologies and cost savings initiatives
• Responsible for all hardware and software procurement
• Created department budgets
• Implemented CMMI Level processes
• Created SDLC and RUP processes
• Participated in Six Sigma projects as a Green Belt
• Purchased Mercury Interactive test tools for software quality assurance department
• Initiated equipment recycling program that saved the company $,
Mediacentric Group August – July
Software Quality Assurance Analyst II
• Creation and implementation of custom software quality assurance methodology suited for organizational culture
• Served as lead SQA analyst on projects and web based solutions utilizing macromedia flash, director and Dreamweaver
• Purchased Mercury Interactive automated test tools for department
• Created test plans, test scripts and test cases
• Implemented SDLC methodology
Provider Solutions Corporation July – August
Software Quality Assurance Manager
• Responsible for YK product testing
• Created software quality assurance plans, procedures and policies
• Implemented CMM Level
• Created test cases, test scripts and implemented them
• Responsible for test lab
• Created all Corporate Operating Procedures
• Created all Department Operating Procedures
• Created all Standard Operating Procedures
• Created change control methodology
• Responsible for configuration management
• Utilized PVCS for software code vaulting
• Conducted all ASP and WEB testing
Soft Computer Consultants August – July
Accounts Receivable Product Manager
• Responsible for the Accounts Receivable product line
• Responsible for training oversight of customer service representatives
• Responsible for training customers on product line
• Responsible for sales and marketing for product line
• Responsible for product demos
• Responsible for writing implementation, training and user manuals
• Project manager for implementation of all software installations
• Implemented ISO and FDA GMP processes
• Requirements creation for all enhancements
Other Positions Held
University Medical Service Association
Medicare Patient Accounts Manager
Armstrong, Garcia & Jones, M.D.’s
Senior Office Manager
Health and Rehabilitative Services
Department of Developmental Disabilities
Clerk
Hillsborough County Hospital
Admissions Counselor
Tampa General Hospital
Pre-Admissions Counselor
Education
Leto High School
Hillsborough Community College
Dale Carnegie Courses – Effective Human Relations and Public Speaking; Graduate Student Instructor
CMMI – Introductory Course
International Society of Configuration Managers – Software Configuration Management Course and Implementing Configuration Management Course
Certified International Software Configuration Manager
Memberships/Affiliations
Tampa Bay Software Process Improvement Network
International Society of Configuration Management
Association for Configuration and Data Management
IEEE – Computer Society
Florida Mobile Notary Association
National Notary Association
National Mobile Notary Association
