Account Manager Resume
Windsor Mills Road
Gwynn Oak, Maryland
cell
home
Tamara Thompson
Objective To obtain a stable position that will promote further growth in a Customer Service related- working environment.
Experience / – present Verizon Wireless Laurel, Md.
Analyst
&#; Owns account management relationship of assigned National and or Consolidated Major account serving as Single Point of Contact and providing direct operational support and development to corporate customers of assigned account
&#; Identified as subject matter expert on the consolidated billing and reporting products; researches and resolves all facets of invoicing and reporting product (hierarchy, revenue analysis)
&#; Provides account reworks involving billing issues according to corporate contractual obligations
&#; Increase customer loyalty by building a relationship from point of sale through various stages of their lifecycle
&#; Extensive knowledge of corporate and consumer contractual sale.
&#; High knowledge of wireless products and features to promote sale according to customers needs
&#; Provide necessary follow ups on account issues and customer concerns
&#; Research Credit Request Forms and post or deny according to findings
/- / Quest Diagnostics Baltimore, Md.
Patient Billing Coordinator
&#; Perform clerical duties to ensure proper processing of accounts and or smooth operations within department
&#; Responsible for obtaining missing ICD- codes for proper processing of patient claims.
&#; Request further documentation when needed to resolve customer inquiries, not limited to medical requisitions and explanation of benefits.
&#; Answered line customer inquiries
/ – / Baltimore Gas And Electric Baltimore. Md.
Customer Care Representative/Collections
&#; Worked with customers to develop alternative payment mechanisms.
&#; Granted extensions and field actions for delinquent residential and business accounts.
&#; Prepared service orders to enable field representatives to restore services after service disconnections.
&#; Collected payment for utility and merchandise accounts.
Education Essex Community College Essex, Md.
&#; Majoring in Criminal Law
References Upon Request
