Sales Manager, Coach and Trainer Resume
Lori Guttman
Pequot Court, Monroe, CT
Objective
To be responsible for building and maintaining
a customer service organization that is
proficient at accelerating growth, while
bestowing the highest quality of customer
service for the company’s customers.
Experience
Future Industries, Inc., Stratford, CT.
Sales Manager, Coach and Trainer April – November
- Supervised operations for the call center and
team of sales reps.
- Instilled and encouraged a customer facing
approach to all requests. Ensuring my team
provided assistance in a timely, accurate and
professional manner.
- Identified and implemented process changes,
improvements and efficiencies.
- Created business plans for new and/or revised
business activities, monitoring staffing
levels and forecasting resource needs.
- Coordinated & executed product launches,
direct mail campaigns, webinars & other
customer events.
- Planned, organized and managed trade show
participation i.e.: booth design and
collateral materials.
- Updated, maintained and managed entire client
database using ACT!
- Developed and distributed reports on daily and
monthly sales information.
Express Title Service & Michael Esposito, CPA, Trumbull, CT.
Part-Time Title Commitment Processor & Office Administrator –
- Worked with company lawyers as well as high-
level executives at First American Title
Insurance Co. & Fidelity National Title
coordinating the editing & processing of Title
& Municipal commitment reports.
- Collected, tracked & logged new search orders
sent in from attorneys’ &#;throughout the
northeast.
- Identified and implemented process changes,
improvements and efficiencies.
- Assisted the bookkeeper and CPA in reconciling
journal entries when needed.
Optimal Weight Solutions, Monroe, CT.
Marketing, Sales & Optns Manager -
- Created and lead a team of Nutrition
Consultants in providing superior customer
service to our clients. Ensuring their needs
were met or exceeded.
- Demonstrated an exceptional standard of
quality, in my personal performance and that
of my team.
- Continually increased revenue by developing
and implementing marketing promotions, special
events and trade show participation by
studying opportunities, unfolding strategies
and gathering information.
- Designed & produced collateral materials
including flyers, brochures and logos as well
as advertising and other marketing strategies.
- Performed financial and administrative
functions, including budget preparations,
expenditure approvals and report writing.
- Prepared and presented public speaking
engagements on the importance of managing a
healthy weight and lifestyle.
- Business was sold in Dec. ’. Stayed on as
Operations Mgr till /. Current business
name is ‘Weight Loss with Results’.
Curves for Women Fitness Centers, Monroe, Milford & Seymour, CT.
Marketing, Sales & Optns Manager
Under my innovative and dynamic leadership, the Monroe location was the first franchise of its kind to open in the Northeast and used as an example for other new Curves owners to follow.
- Cultivated a million dollar business in a
short period of time by branding the ‘Curves’
name.
- My three locations were in the top for
sales, out of franchise locations at that
time.
- Demonstrated an exceptional standard of
quality, in my personal performance and that
of my team.
- Continually increased revenue by developing &
implementing promotions, marketing and direct
mail campaigns, special eve nts, exhibits and
trade show participation by studying
opportunities, unfolding strategies and
gathering information.
- Performed financial and administrative
functions, including budget preparations,
expenditure approvals and report writing.
- Evaluated, hired, trained and mentored my team
to become the premier customer service Curves
throughout the industry.
Century Diner, Stamford, CT., Assistant
Manager
Merrill Lynch Realty Group, Stamford, CT., Staff Accountant
Pergamon Press, Inc., Elmsford, NY, Staff
Accountant
Skills and Strengths
- MS Office, Word, Outlook, Excel, PowerPoint,
ACT (Access), TAPIT and Everest Proficient
- Superior organizational astuteness and project
management skills
- Able to multi-task while maintaining
impeccable attention to detail
- Self-Motivated and driven to exceed
expectations
- Excellent written & verbal communication
skills
- Utilization of effective time management and
ability to work under pressure
- Strong negotiating and networking skills as
well as creative out-of-the box thinking
- Exceptional relationship building ability
- Able to lead and manage by influence, pulling
together teams who generate successful
outcomes
- Trade show life-cycles (pre-show through post-
show)
Education
- Bachelor of Science in Accounting, University
of Bridgeport, CT -
- International Tanning Association (ITA),
Certified Trainer & Workshop Presenter
Affiliations
- Monroe Pop Warner Football & Cheer Board Member
- Monroe Republican Town Committee Volunteer
