Corporate / Government Retention Specialist Resume
NATALIE JOHNSON
- Old Stage Coach Road, Ellenwood, GA
Cell:
E-Mail:
Profile Driven individual with excellent interpersonal, communication and organization skills. Background in sales and customer service, with strong emphasis in account management. Consistently exceed customer service expectations. Experience in handling multiple accounts and in presenting analysis for overall savings. Work well under pressure and easily adapt to new environment. Knowledgeable in Microsoft programs and systems utilized within the company. Implement standard policies and procedures of Sprint – Nextel Communications.
Education B.A. Business Communications, University of Phoenix (expected /)
Certificate: Call Center Management, University of Phoenix (expected /)
International Business – SUNY of Rockland – New York
Business Management - Berkley College – New York, NY
Career History Sprint / Nextel Communications Elmsford, New York -current
Account Services Technical Support / Retention Specialist
• Responsible for regional account deactivations process.
• Profitably save and retained corporate accounts while managing costs within customers budget
• Developed E-contracts, handled billing issues and worked on enhancing network services.
• Assisted training other team members utilizing internal systems
• Anticipated customers need with one point resolution.
• Responsible for confidential documents.
Ramsey Auto Group Ramsey, New Jersey -
Lease Retention Manager
• Responsible for the maintenance, analysis and assisted with reports on leasing information on a timely basis.
• Facilitated effective decision making on financial reports by all management levels, internally and externally.
• Ensured all leasing reports to be submitted to Corporate.
• Managed monthly Leasing Activity reports & various leasing schedules.
• Administered quarterly standard reporting packages, leasing activity and continuity.
Rockland Auto Plaza Nanuet, New York
Sales Representative / Lease Retention Administrator
• Assisted customers with information and sale of vehicle.
• Certified Sales Representative : Chrysler , Mazda and Hyundai
• Directed incoming and outgoing of leased vehicles.
• Trained sales representatives on bank procedures for lease.
