Retail Sales Manager Resume
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phone:
email:
Employment History:
- Rite Aid Corporation Philadelphia, PA.
Retail Sales Manager:
Manage the store budget.
Handle all front-end store, and pharmacy issues.
Pharmacy training required, and completed.
HIPPA law training required, and completed.
Assist the pharmacist when short staffed, (enter rx information into the system using a NexGen database)
Manage a staff that consists of fourteen employees.
See that all store policies are followed at all times.
Document, and verify all store deliveries.
Education/Training:
Computer learning Center- Information Technology Support Professional. Graduation date //.
Community College of Philadelphia- Intro Psychology.
Summary of Program:
Open, log and resolve computer support calls using a Magic Solutions support center database.
Use statistical information retrieval to diagnose and resolve common hardware and software problems.
Utilize the Internet to communicate with customers and resolve equipment breakdowns.
Diagnose and resolve technical problems using customer service techniques.
Support users of the Microsoft Office Suite of applications including Word, Excel, Access and PowerPoint.
Install, configure and troubleshoot DOS and the Windows family of operating systems.
Setup, administer and troubleshoot a Novell NetWare network.
Maintain all store invoices, and verify accuracy.
Ensure all store Plano grams are done correctly, and up to date.
Ensure merchandise recalls are done thoroughly, and completed by given deadline.
Ensure all merchandise price changes are completed by given deadline.
Enforce a strict code of conduct to ensure excellent customer satisfactory.
Delegate daily responsibilities to store personal.
Prep store for the annual six-month inventory.
Run business day reports, and calculate results gains, or loss per business day.
Run weekly business reports, calculate the findings, and log results.
Run monthly business reports, calculate the findings, and log the results.
Finalize employee time and attendance, using Kronos payroll services.
Generate employee weekly schedules using Staff Works scheduling services.
Attend daily meetings to discuss new policy, and procedure changes.
Set up monthly meetings with staff to go over any new changes.
- Willow Grove Bank Horsham, PA.
Administrative Help Desk Support- System Support Analyst- Field Technician:
Support employee personal using Help Desk For Windows database
Trouble shoot, and resolve hardware issues
Trouble shoot, and resolve software issues
Trouble shoot system components
Trouble shoot, and resolve Microsoft Office Suite issues
Solve network, and local printer issues
Install and configure Network printers
Set up employee accounts
Setup, and configure Windows NT ., , and servers
Create groups and users in Novell NWADMIN, and on NT ., Windows / servers
Apply network security access rights for employee accounts, files and directories on NT . Windows/, and Novell Networks.
Setup, and configure new PC workstations
Refurbish old model PC’s
Run software updates for Fiserv Networks VIP applications
Setup and maintain Deluxe Checking Software System
Setup and maintain Maxsell Harland Database
Install and maintain Symantec Virus software
Schedule, and perform yearly Disaster Contingency Testing
Experience with Royal printers, and Hewlett Packard printers
Basic Knowledge of TCP/IP
Backup Windows, and Novell servers, verify Partition Mirror Status via Novell server
Install, and maintain Veritas backup software
Experience with Bay, Cisco, and Paradyne routers
Knowledge of NEC phone system
Administrative Duties:
Supported Sarbanes Oxley (SOX) IT Initiative
Set up business accounts with various companies
Assist in arranging, and planning the opening of new bank branches
Review company bills
Log and file login request forms
Log and file all web page license agreement forms
Complete various projects as assigned
Track, and log hardware inventory
Ellis Coffee Company Philadelphia, PA.
Production:
Grind various types of coffee
Adjust coffee weights and bag lengths
Package orders for shipping
Awards/Activities
*Commendation From Computer Learning Centers *Legendary Service Nominee Award From Willow Grove Bank
References:
Tina Donahue:
Fox Chase Cancer Center years
Monograph Department
Harry Bycer
Rite Aid Pharmacy Corp. years
Head Pharmacist
Jessica Kelly
Fox Chase Cancer Center \ years
Unit Clerk
Alverta Urena
Fox Chase Cancer Center year
Surgical Technician
