CUSTOMER SERVICE REP III Resume
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EXPERIENCE:
/ – Present JPMorganChase Bank Houston, TX
Customer Service Representative III
• Respond to customers’ inquiry using my ability to put them at ease by acknowledging their special need for information and explanations.
• Performs full service banking transactions in compliance with legal requirements
and bank policies and procedures.
• Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns.
/ - / MCI WorldCom Houston, TX
Inbound Global Care Consultant II
• Ability to use interpersonal skills to identify and determine different customer types by research tools and information provided.
• Communicate complex information to employees/managers on all levels, ability to work effectively in a fast paced environment managing multiple job task and priorities.
• Responsible for sales of solutions to Global Account customers that extend beyond the capabilities of traditional products.
/ - / Touch of Class Houston, TX
Patient Care Coordinator/Lead Receptionist
• Answered and screen phone calls, Sort and deliver mail, medical records and other correspondence, Maintain appointment book and follow office scheduling policies, File charts, faxes, lab reports, etc.
• Fulfilled and forward all client correspondence needs ASAP as required verify and update necessary information in the patient record. Meet deadlines for work assignments and inform work status and progress to supervisor.
• Trained back-up personnel and temporary staff for vacation coverage; trained receptionist support position and coordinated tasks.
/-Present University Of Phoenix US-Texas-Houston
Bachelor’s Degree
Bachelor’s Degree in Business Management-Expected Graduation, /
