Senior Programmer Analyst Resume
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SAWSAN ALHAYEK
CareerSummary Results oriented professional with multi-platform experience. Strong application programming, relational database SQL and Gl skills. Expertise in technical function specifications, upgrade, online programming, Edi and software development.
Technical Summary Languages: Visual Basic, DIBOL Synergy, Basic, QBasic, Powerhouse (GL) QUIZ/QTP, COBOL, FMS, RDO, SQL, LSE, OMNIDEX (GL) and FormSpec. Knowledge of JAVA.Databases: ISAM, RDB, RMS and IMAGE.Systems: Unix, NT, VAX/VMS, MPE, DOS and Windows.
Career History - Softech Inc. Farmington Hills, MIDental Software CompanySenior Programmer Analyst Maintained and supported on-line Dental software using Windows COBOL and Visual Basic. § Maintained and supported distributed the dental office management software called Dentech.§ Participated in bringing components of the software from COBOL to Visual Basic in an effort to modernize the look, feel and functionality of the software.§ Assisted with the selection of projects for product updates, including preliminary work estimates, project plans, design, coding, testing and update related materials for documentation and system help.§ Was part of a team in developing upgrades for the software.§ Was part of a team for maintaining and enhancing dental electronic billing system.§ Created system installs and updates using InstallShield Software.– Omni Group Southfield, MITelecommunication and marketing Company.Senior Programmer AnalystAdministration of the company’s computer system. § Help in designing the specification for the company’s web page.§ Implementing the web page on the internet.§ Setting up the company’s e-mail accounts.§ Administration of the company’s computer system.§ Help with communication bilingually with foreign companies.– Radley Corp. Southfield, MIThird Party EDI software for automotive and commercial business.Senior Programmer AnalystMaintained and supported on-line commercial EDI business (Radley-EDI) using DIBOL Synergy on a Multi-Platform environment: Unix, VAX and NT. § Worked with customer support team on solving customer’s problems as well as internal issues.§ Mapped Customer/Trading partner dictionaries and profiles for incoming/outgoing transactions according to provided specifications.§ Designed and developed an enhancement for printing reports at a preset desired destination as the transaction is being received.
– INSTEC Naperville, ILCommercial insurance rating solutions for ISO Commercial Package (CPP). Business Owners (BOP) and NCCI Workers Compensation and Commercial Auto/Garage line of business.Programmer AnalystMaintained and supported on-line system for commercial insurance software. Provided continuous support for business analysts and quality assurance employees on a networked PC environment using QBasic.§ Supported commercial business lines: Commercial Auto and Garage.§ Was a team participant in developing conversion programs.§ Was a team member to improve workflow, quality and communication between Business Analysts, Quality Control employees and programmers to deliver good products in timely matter.§ Trained new employees on system procedures and workflow.§ Brought up new customers based on their specifications for + states on Auto and Garage lines.§ Coordinated workload among coworkers and provided technical support.§ Completed work prior to completion dates.§ Worked for + years remotely with same work quality. Still provided technical support for coworkers and business analysts.
– Caremark International, INC. Northbrook, ILGlobal provider of alternate site health with $. billion in revenues.Programmer Analyst, Special Pharmaceutical ServicesDeveloped, maintained and supported mainframe VAX VMS on-line/batch system written in Basic, RDO, SQL and Powerhouse (GL). This system was used at headquarter and + remote branch sites to track patient registration, services and billing. Provided additional technical support on headquarter management systems. Accounts Receivable, Inventory, Quality Assurance, Sales Analysis and Marketing. Coordinated Clozaril patient data entry into National Registry for drug manufacturer, Sandoz, and administered related billing.§ Contributed to department’s receipt of Baxter quality award by working with two other staff members and two outside consultants to develop automated portion of patient management system.§ Reduced response time on-line processing for remote locations from minutes to one minute by recommending direct access with corporate versus remote MicroVAX’s.§ Recovered nearly $ million in lost data investigating cause, and writing and running program to capture missing data within minimum amount of time.§ Assisted in eliminating five remote locations, and their related operational costs, by transferring all respective databases to other sites.§ Coordinated all aspects of setting up two new remote branches on network.§ As member of special Disc. Space Committee, recommended ways to maximize Patient Management System disc space, contributing to fewer hardware purchases.§ Identified system failure to retrieve information due to flaw in Digital’s database software, RDB; Subsequently partnered with Digital to resolve issue.§ Delivered ongoing support and training to + users throughout Caremark; regularly received unsolicited calls and letters of praise.
– Abacus Data Systems DesPlaines, ILValue-added reseller software company for Hewlett Packard Company.ProgrammerDeveloped and maintained HP MPE on-line integrated business system written in COBOL and OMNIDEX (GL), including: Accounts Payable, Accounts Receivable, Inventory Control, General Ledger, Order Entry and Sales Analysis applications. Helped in software installation and on-site end user training. Provided ongoing customer and system support.§ Received Employee of the Month recognition three months after hire date.
– Mid-America Arab Chamber of Commerce Chicago, ILNon-profit organization that supports business relations between U.S. and Middle East.Personal Computer OperatorOperated IBM and KeyPro personal computers. Maintained database files. Generated mailing lists and reports. Executed mail merge using Dbase III and WordStar word processor.
Education – DePaul University Chicago, IL§ M.S., Computer Science – Data Communication Concentration.– DePaul University Chicago, IL§ B.S., Computer Science.
