Administrative Assistant Resume
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Objective: To obtain a position as an Administrative Assistant that will utilize my outstanding customer service and communication skills while allowing opportunities for growth and continuous learning.
Skills: Excellent communication skills. Adapt quickly to changes. Professional approach. Multitasking. Maintain positive attitude in stressful situations. Technologically up to date Microsoft office Appointment setting Mail distribution Office Supply Order Switchboard operator Data Entry Copy Faxing Reservations able to work alone or in a group Ability to manage group of people.
EXPERIENCE
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Structure House, Administrative Assistant/ Participant Services Durham, NC
Responsibilities: / - Current
· Promoted from Administrative Assistant to Participant Services Representative
· Representative within months of employment
· Scheduled Participant Reservations
· Provided top notch customer service for upscale clientele
· Used Jaguar Reservation System
· Scheduled Travel Arrangements
· Answered questions related to medical services offered and weight loss program outline
· Managed program for off campus patients (Triangle Club)
· Produced weekly newsletter (Wednesday’s Letter) using Microsoft Publisher
· Produced in house brochures promoting the sale of additional programs and services
· Maintained Online Web page
· Point of Contact for Media Outlets
· Developed quarterly activity reports
· Determined the number of in house participants in any given week
· Conducted inventory of items
· Sales and Promotion of program packages
· Facilitated participant check in and check out
· Assembled arrival packets
· Balanced Sunday night Audit
· Charged participants account
· Assisted with marketing strategies
· Facilitated tours and orientation
· Responsible for office supplies order
· Answered Multi-Line Switchboard
· Scheduled appointments
· Collected Participants information for Treatment Staff
Marriott International Hotel, Front Desk Associate Raleigh, NC Responsibilities: / - /
· Customer Service
· Bookkeeping /Accounting (Audit sales report of the hotel ensuring accuracy, posting payments for accounting)
· Records Management (File monthly bills for accounting department, Compresses file for back-up)
· Data Entry
· Checking guest in and out of hotel.
· Taking in person and phone reservations.
· Interacting with hotel guest and visitors.
· Providing area information and directions.
· Collecting payments from departing guests.
· Post sales reports, room tax adjustments etc. using the computer reservation system.
· Audit daily sales report and support documentation of the hotel ensuring accuracy.
· Compresses file for back up.
· File monthly bills for accounting department.
· Answering and transferring calls to in-house guest.
· Posting payments for accounting department.
Kroger Incorporated, Customer Service Specialist Durham, NC
Responsibilities: / - /
· Customer assistance
· Developed leadership qualities
· Assisted subordinates and supervisors in identifying and resolving problems.
· Answered customer questions
· Helped customers complete loan application,
· Collected and recorded fees charged for check-cashing services.
· Updated work procedures and prepared work schedules.
EDUCATION
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Kaplan University
Associate of Applied Science in Business Administration/Accounting Davenport, IA /-Current
Durham Technical Community College
General Studies Durham, NC
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Microsoft Office Training Seminar (Microsoft Word, Excel, Excess, and Power Point)
Medical Insurance Billing Experience /-/
