District Manager Resume
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Merry C. Gagg
Objective
District Manager
Experience
/-/ ACH Holdings, LLC Miami, FL
District Manager
Opened stores in Washington State during the first year with the company. Responsible for hiring and training staff.
Presently responsible for of these stores with total annual revenues over k each. With staff of direct reports.
Revenue and expenses are above budget expectations for my district.
Planned and coordinated yearly meetings for the entire state.
Placed rd in the company for achieving budget.
Placed nd in the company for collection results in all quarters this year.
Ensured properties and districts met operational standards for product quality. Consistently noted as top properties during quality assurance audits by corporate personnel.
/-/ Extended Stay America Spartanburg, SC
District Manager
Overseeing complete operations of - hotels at a time.
Directed, hired and trained General Managers at each site.
Complete P&L responsibility for all sites, including inventory controls, AR collections, pricing reviews, sales and overall room quality controls.
Achieved budget expectations for the district each year.
Directly responsible for opening new hotels.
District level human resources dealt with issues regarding employee law
Proven employee excellence and retention – my district ranked the highest in employee retention two years in a row – lowest turnover and highest customer service survey scores.
District also had the lowest chargebacks and bad debt write off for the region.
/-/ The Inn at Gig Harbor Gig Harbor, WA
Assistant General Manager
Opened hotel in with the General Manager. Hotel was independently owned and operated.
Oversaw all operations, hotel, restaurant, housekeeping, gift shop and banquets
Designed the front desk from the ground up for flexibility and efficiency.
Developed the Employee Handbook for operations at the hotel
Selected POS system for the operation of the hotel and restaurant.
Post opening responsibilities included P&L, operating reports, payroll requiring my signature, guest service and reputation of the hotel within the community.
/-/ PSI Seminars San Rafael, CA
Executive Business/Office Manager
PSI Seminars is a coaching company designed to move people forward in their lives.
Responsible and was the direct report for all business managers in the field.
Designed and implemented the SMS (Student Management System) to track student activity.
Administrative Assistant to the Vice President of Operations and the Vice President of Instruction.
/-/ Circus Circus Hotel Casino Las Vegas, NV
Hotel Supervisor
Responsible for the smooth operation of this room hotel during my shift.
Oversaw employee front desk, Housekeeping staff, PBX, Valet Parking, and Bell Desk.
Maximizing occupancy on a nightly basis to sell to % each night and higher in most cases.
References Upon Request
