Collections Officer Resume
Kenyetta Benson
Huffman Drive • Columbus, Georgia
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EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY Apr - Present
Master of Business Administration Hoffman Estates, Illinois
Concentration: Accounting and Finance • Expected January
AMERICAN INTERCONTINENTAL UNIVERSITY Feb
Bachelor of Business Administration Hoffman Estates, Illinois
Concentration: Accounting and Finance
CHATTAHOOCHEE VALLEY STATE COLLEGE Jun
Associate of Arts Phenix City, Alabama
WORK EXPERIENCE
ACCOUNTING PRINCIPALS Apr – Jun
Collections Officer Columbus, Georgia
Updated customer contact information on their account(s). Negotiate; balance, past due, standard payment agreements. Determine, identified, and advised customer on best course of action for account; rewrite or payment plan. Resolved delinquency on accounts , , or days past due by setting: allotments, electronic funds transfer, or settlements methods. Analyzed customer status; active military, civilian, or bankrupt.
Accomplishments
• In one month resolved a minimum of % of all accounts on a , , or day list.
• Increased payment on small-balance accounts by % through Western Union Quick Collect.
• Characterized by professional decision – making values, integrity, and fairness.
• Recognized for high quality financial service.
GERALD E. MOORE & ASSOCIATES Feb – Jul
Financial Inventory Specialist Marietta, Georgia
Conducted new employee step-by-step training lasting from to days while meeting challenging deadlines. Provided attorneys and their clients with litigation support. Analyzed companies suspected of over-billing financial data. Reconciled Court Cost, Cash, and Arbitration into Collection Legal Software (CLS) system. Prepared and generated aging reports, and monthly close financial statements. Supported general accounting requests for documentation on vendors, invoices, and reconciliation of accounts payable ledgers.
Accomplishments
• Improved service standards by % on two of the company’s major accounts
• Dispensed daily deposits and daily reports for hazardous loans estimating $ million to $ million weekly using Customer Insurance Claim Software (CICS).
• Preformed financial audit on company books starting from the year to recovering over $. million in unaccounted transactions.
• Recognized as a general resource personnel / technical advisor for staff members.
REMOTE SURVEILLANCE TECHNOLOGY SOLUTIONS Nov – Jan
Office Administrator/ Accounting Clerk Beltsville, Maryland
Managed job site administrative functions to ensure company day-to-day operations succession. Interacted with customers and outside contractors to facilitate and relay work schedules to field personnel. Also coordinated senior level meetings and new client presentations. Acted as the liaison between clients and operations and accounting departments. Prepared monthly billing for customers. Generated annual company accounts and reports. Ensured company’s checks and balances for various financial operations.
Accomplishments
• Served as the sole designated trainer of new employees to include orientation, policies and procedures, new employee packets, and pair mentoring.
• Dedication and devotion contributed to the % redistribution accountability of equipment consisting of over security set kits and uniforms valued at over $,
• Assessed corporate vs. industry productivity, service quality, and inventory accuracy levels.
UNITED STATES ARMY RESERVE Mar – Mar
Automated Logistic Specialist Opelika, Alabama
Active Supervisor of individuals through adverse challenges exceeding the command leadership of peers by demonstrating untiring support as a team player. Utilized leadership skills and motivational techniques, optimized employee efficiency, while preserving quality and safety during deployment to Qatar for Operation Enduring Freedom. Oversaw warehouse; inventory, shipping / receiving, and motor vehicle equipment. Collected and analyzed information to determine standard and actual raw material purchases, inventory, and labor.
Accomplishments
• Administered United States Army soldiers relocating to Europe Driver’s Test to an estimated people resulting in a % passing rate.
• Formulated and implemented strategic Excel templates to monitor several workbooks containing information on vehicles.
• Reconciled, cross-compared, and excess listed warehouse stock to include cost avoidance of equipment shortages of over $,.
• Processed more than , shipments, , receipts, the surveying of more than , locations meanwhile inputting all the related inventory management data into the Standard Army Retail Supply System.
COMPUTER SKILLS
Windows XP and Internet • Microsoft Office Suite: Excel, Word, PowerPoint, Access, and Outlook•
Accounting Software • Peachtree • QuickBooks • Company Internal Software • Collection Legal Software (CLS) Customer Insurance Claim Software (CICS) • Bframe • InfoNet • Daybreak• Collection Tools •-key calculator • typing Speed words per minute.
CERTIFICATIONS
ARMY INSTITUTE FOR PROFESSIONAL DEVELOPMENT Nov
Certificate of Supervisor Development
Certificate of Manager Development
Certificate of Leadership Development
