Raisers Edge Database Administrator

Posted on: 2007-06-11

CAROL LYNN MCLEOD 556 KOALA DRIVE KISSIMMEE, FL 34759 (321) 250-1683 PROFESSIONAL EXPERIENCE Global Pastors Network Orlando, FL June 2005 – April 2007 Database Administrator/Customer Service Representative Configuration and Administration of Raisers’ Edge/Blackbaud Database; enter donation information from constituents and generate receipts, keep database up to date including importing membership and registration information. I handle all Customer Service telephone support calls and e-mails that are generated from 7 different e-mail accounts regarding GPN membership and website support issues. I handle registration for conferences through our E-vent registration website administration site; order computers and equipment; provide some technical support as needed for hardware and software. Office Team Orlando, FL March 2005 – June 2005 Legal Secretary Fill in for Legal Secretaries who are on vacation or sick; work on special projects. Miller, South, Milhausen & Carr, P.A. Winter Park, FL April 2004 – March 2005 Legal Assistant Assistant to Attorney specializing in Estate Planning, Probate and corporate issues. Drafted Estate Plans, prepared pleadings for Probate Court and Articles of Organization for corporations. Office Team Orlando, FL September 2003 – April 2004 Legal Secretary Filled in for Legal Secretaries who were on vacation or sick; worked on special projects. Gronek & Latham, LLP Orlando, FL May 2003 – August 2003 Legal Secretary Secretary for one partner specializing in Corporate and Estate Planning issues and another partner specializing in Intellectual Property issues, primarily trademarks. The Practice Orlando, FL August 2002 – May 2003 Legal Secretary Filled in for Legal Secretaries who were on vacation or sick; worked on special projects. Trak Legal Services McLean, VA January 2002 – July 2002 Legal Secretary Filled in for Legal Secretaries who were on vacation or sick. Worked on a special Word Processing project typing Employee Benefit plan documents utilizing templates and charts. Washington Emerging Technologies Center Washington, DC October 2001 – January 2002 Operations Director Researched operational/personnel policies, procedures and strategies to ensure that they were implemented efficiently and effectively. Set up and maintained databases for SBIR workshops and sent mass e-mails; scheduled workshops and monthly training sessions. Lourie & Cutler, P.C. Boston, MA December 1985 – April 2001 Director of Information Services Maintained 35 Node Novell and Windows NT Networks with Windows 98 Workstations with desktop faxing and e-mail; ordered, set up, and configured computers and printers; troubleshot Windows and network problems; maintained, upgraded and repaired computer systems or arranged for outside repair; installed and updated software packages and provided training and technical support on same; ran bills, performed monthly operating account reconciliation and other systems administration tasks. Legal Secretary Legal Secretary to Associates and the Legal Administrator, as well as to one of the Principals of the firm. Typed various documents for corporations, pension plans, business planning, estate plans, tax returns, briefs; kept track of checks for the treasurer of Phi Beta Kappa; sent out mass mailings; made boilerplates for documents so that variable information could be merged; transcribed tapes, filed. Performed legal research such as on-line searches, CD-ROM and book searches; opened and logged incoming mail. Word Processors\' Collective Boston, MA October 1984 - December 1985 Word Processor Contracted out to different companies in need of a Word Processor on a short-term or long-term basis. Shawmut Bank of Boston, N.A. Boston, MA 1981-1984 Word Processor - Consumer Loan Division Typed and sent out mass mailings (including letters of rejection and acceptance). Was back up to the Department manager, key entered consumer loan and student loan information. Clerk - Human Resources Maintained personnel files for bank employees, entered all employee information on the computer including vacation and sick time used, set up and terminated employees on the computer. EDUCATION EASTERN NAZARENE COLLEGE Wollaston, MA Bachelor of Arts in Psychology May 1981