Off-site Adoption Counselor Resume
MARGARET ZAVORA
Highfield Court, #
Bethel Park, PA
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CAREER OBJECTIVE
To use my medical knowledge and client service experience in a challenging professional position.
SUMMARY OF QUALIFICATIONS
A bright and dedicated professional with a commitment to exemplary customer service. Educated and experienced in medical practices and terminology as well as holistic medicine. Highly effective in dealing with customers in a caring and compassionate manner while providing information, addressing concerns and creatively problem solving. Works well independently to achieve personal and corporate goals yet a key contributor to team initiatives. Strong attention to detail and creation of order in systems and procedures. Excellent presentation skills.
PROFESSIONAL EXPERIENCE
Animal Rescue League of Western Pennsylvania – Pittsburgh, PA – present
Off-Site Adoption Counselor
Assist public with selection and adoption of rescued cats. Answer specific health and behavior related questions about cats. Complete the appropriate adoption documentation. Provide care for the cats awaiting adoption.
Allegheny County Assistance Office - Pittsburgh, PA -
Income Maintenance Caseworker
Responsible for administration of programs designed to assist applicants/clients to become self-sufficient, including public assistance grants, food stamps, medical assistance and other benefits. Determined clients’ eligibility through application of complex regulations and research of available resources. Maintained relevant case information into CIS (Client Information System). Worked with clients to develop and monitor individual plans for self-sufficiency and made appropriate referrals to social service agencies.
Allegheny County Area Agency on Aging - Pittsburgh, PA -
Planning and Evaluation Specialist for In-Home Services/Program Analyst ( – )
Assisted in the coordination of the provider contract process including the evaluation, compliance and development of new and existing providers. Provided support to the Planning Unit regarding planning and projection of provider budgetary needs. Monitored monthly expenditures and made recommendations for budget adjustments and new service delivery system changes/programs. Reviewed directives/updates from the Pennsylvania Department of Aging and assisted in the development/writing of the Scopes of Services for providers based on this information
· Provided level one end-user support to co-workers/field personnel/providers for new Social Assistance Management System (SAMS) computer program/system.
Allegheny County Area Agency on Aging - Pittsburgh, PA
Care Manager for PDA Waiver Program (-)
Developed and monitored care plans of in-home services for consumers who are clinically eligible for nursing facilities, based on evaluation of the clients’ social contacts and supports, physical health, economic status and thorough medical, social, psychological and functional assessment of the clients’ current living situations. Reviewed assessment outcomes to develop care plans. Assisted consumers in choosing and ordering services/providers. Managed financial allocation for maximum consumer benefit within cost containment limits. Maintained provider contact schedules and updated/evaluated services when necessary.
MARGARET ZAVORA PAGE
The Washington Hospital -Washington, PA -
Health Education Learning Place Assistant (Wellness Center)
Assisted patrons with their health-related questions by researching/gathering information utilizing print and non-print resources. Conducted extensive Internet searches.
· Instrumental in the development of a new community-based consumer resource library.
(Held several customer service representative positions while closing business and conducting
career search.)
Zavora Chiropractic – Pittsburgh, PA
Chiropractor/Sole Proprietor
As sole proprietor, responsible for the supervision of a staff of and direction of all operations and aspects of the business. Provided holistic health care and chiropractic services. Organized and presented workshops to educate public on merits of holistic medicine and chiropractic.
Palmer College of Chiropractic – Davenport, IA
Academic Counselor
Counseled students academically in both individual and group settings while obtaining Chiropractic degree.
WV Department of Employment Security – Fairmont, WV
Employment Counselor
Matched candidates with job/training opportunities. Administered, scored and interpreted vocational aptitude tests. Counseled students vocationally in both individual and group workshops.
EDUCATION
Palmer College of Chiropractic, Davenport, IA – Doctorate of Chiropractic (with Honors)
West Virginia University, Morgantown, WV - Pre-med coursework
West Virginia University, Morgantown, WV – Master of Arts - Counseling & Guidance (with Honors)
West Virginia University, Morgantown, WV - Bachelor of Arts -Psychology (with Honors)
PUBLICATIONS
POINT OF LIGHT, “Applied Kinesiology”, a Pittsburgh magazine
L.O.V.E. LETTERS, “Meeting with Buddhist Monks”, a publication of A.R.E. Lake Erie/Ohio Valley Region
Mensa Bulletin
