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Objective
Seeking a Logistics position utilizing my vast transportation experience, interpersonal skills, problem solving and decision-making skills, and my entrepreneurial spirit.
Customer Service Agent II -
FedEx Freight
· Consulted and assisted customers in LTL services.
· Provided rate quotes for current and prospective customers.
· Successfully re-opened several major accounts.
· Utilized ACCOPS and CLARIFY systems.
· Sold and booked expedited freight shipments.
· Evaluated freight lanes for utilization.
· Exceeded monthly sales goals by %
· Generated upgrade revenue in excess of $,..
· Nominated for “ Employee of the Month”.
Owner/Sales Manager
Above and Beyond Transport
· Developed business plan, advertising and marketing programs, and analyzed overhead and expenses to maximize profit potential.
· Generated % of sales from strong referral business.
· Selected and purchased capitol equipment and supplies.
· Gained extensive expertise in sales, marketing, client relationship management and troubleshooting as an entrepreneur.
Auditor
Commercial Traffic Company
· Performed post-audit of U.S. military household goods freight bills.
Patricia Baswell
Page
Assistant Traffic Manager
Coastal Tank Lines
· Supervised rate analysts and department secretary.
· Interpreted BCC and CTTL tariffs.
· Updated and assisted in developing computerized billing.
· Conducted rate studies and published new rates.
· Instrumented combining customer service department within the traffic department.
· Increasing sales by % within the first year of customer service department.
University of Akron
· Associate Degree in Secretarial Science and Transportation.
· Currently a junior at the University of Akron.