Customer Service Agent Resume
Customer Service Agent
I worked in a call center answering all incoming calls.
Assisting customers with problems with their washer and dryers.
Data entry creating work orders for repairs.
Typed change of address letters, processed out going mail.
Filled all technician completed work orders.
- Marcyliss & Associates Oakland, CA
Office Assistant
I was the personal assistant for the owner of a loan office.
I answered multi line phones.
Scheduled appointments, took messages,made loan copied packages,
faxed all necessary documents for loan to close.
Made runs, to pick up office supplies.
Created filling system.
Input new applications for new client loans.
- Old Republic Home Protection San Ramon, CA
Customer Service Agent
I worked in call center answering incoming calls
Assisting customers with home warranty questions
Placing work orders for home repairs
Updating customers information
Help train new employees
H & R Block Call Center Castro Valley,CA
Customer Service Agent
Answered incoming calls for temp tax call center
Scheduled customers for tax school
Assisted with class locations and directions
Basic Office duties
- H & R Block Oakland, CA
Receptionist
I opened office in morning
I provided front office support for tax preparers
Greeted customers,took incoming calls.
Scheduled appointments, input customers data,
filed all completed tax forms.
Printed and issued refund checks, balanced cash dryer
and prepared nightly receipts for main distribution.
World Wide Mortgage Oakland, CA
Loan Processor
Create loan packages
Interview new clients to start new loan application
Input all data on mortgage software
Process loan application, send all information to lender
to get funding for client.
Assist supervisor with training new employees, while
meeting end of the month deadlines.
