Integration Support Resume
Korena Townsend
Woodbine Drive
Laurel, Maryland
Clearance: TS//SCI with Full Scope Poly
Work Experience
Integration Support
/ – PRESENT Boeing/Northrop Grumman Corporation Aviation Boulevard, Linthicum MD
• Assist with the daily runny and testing of the lab
• Install and update software packages
• Provide security functions for both SUN and NT workstations
• Responsible for updating Lab SOPs
Assistant Group Manager for Outreach
/ – / Boeing/National Geospatial-Intelligence Agency Sterling, VA
• Liaison for external members of the IC, Military Commands and Civilian Agencies
• Responsible for organizing meetings and many functions related to partner organization's ingestion and assessment of a new technical data source
• Insured partner participation in technical Utility Assessment Program
• Responsible for organizing and coordinating Newsletter inputs for external distribution and coordinating meeting events which included senior managers from partner organizations
Computer Operations Analyst and Support
/ – / Boeing/National Security Agency, NBP Annapolis Junction, MD
• Established and maintained user accounts and provided quality control on all user accounts
• Demonstrated problem solving techniques for various NT/SUN workstations, HP printers and applications such as email, Netscape, WTS, Microsoft applications etc
• Inventoried tracking for all hardware using an in house Access database and PowerPoint blue prints for plus pieces of equipment; ordered all computer/printer supplies and equipment
• Lab Management such as organizing and cleaning of servers and keeping the lab to SOP code
UNIX System Operator and Administrator
/ - / COMSO/National Security Agency, Ivy Lane Greenbelt, MD
• Installed and updated software packages
• Jumpstarted and installed and configure workstations
• Cross Trained with NT and Network teams to have a better working relationship between each group
• Demonstrated problem solving techniques for various SUN workstations, HP printers and applications such as email, Netscape, WTS, Microsoft applications etc for multiple organization and projects
Lead Analyst
/ – / Computer Temporaries, Inc. Arena Drive Largo, MD
• Supervised case analysts
• Processed the Overseas portion of OPM background investigations for security clearances
• Receipt of EPQS with OPM request forms, ensuring personal date is entered correctly
• Ensured that the Scoping Guidelines set by DSS were strictly adhered to
• Reviewed the information requested by OPM was valid and in accordance with DSS regulations
• Monitored status of all requests from open to close
• Processed timesheets and sign-in sheets
Computer Services Support and Trainer
/ - / U.S Army/National Security Agency, Savage Road FT George G. Meade, MD
• Established and maintained user accounts and provided quality control on all user accounts
• Provided on-call, twenty-four hour support to plus users; trained new users on software and equipment.
• Inventory tracking for all hardware using an Excel spreadsheet and receipts for plus pieces of equipment; ordered all computer/printer supplies and equipment
• Helped plan system move to include network configuration and setup
• Demonstrated problem solving techniques for various SUN workstations, HP printers and applications such as email, Netscape, WTS, etc
• Ordered all computer/printer supplies and equipment
• Searchlight Administrator for IWSC
• Restores from Comvault Storage
• Installed and updated software packages
• Maintained my military company’s web page
Hardware Maintenance
/ - / U.S Army / National Security Agency, Savage Road FT George G. Meade, MD
• Served on a Hardware Support Team for plus users
• Coordinated customer requests in multiple organizations for hardware, ensuring users' needs were appropriately addressed
• Helped with the upgrade from SPARC's to SPARC's and 's
Information System Operator Analyst
/ - / U.S Army, Emory Road FT George G. Meade, MD
• NT/Windows/ System Administrator, established and maintained user accounts and provided quality control on all user accounts
• Demonstrated problem solving techniques for NT workstations, HP printers and applications such as email, Netscape, Microsoft applications, etc
• Helped set up a LAN from start to finish
• Ordered all computer/printer supplies and equipment
Education
/ CDROM Course Boeing
Linux+ , Configuration
/ NCS Course, FT George G. Meade, MD
Introduction to Computer Security
/ NCS Course, FT George G. Meade, MD
SUN Usage
/ NCS Course, FT George G. Meade, MD
Introduction to UNIX
/ U.S ARMY, FT Gordon, GA
Advanced Individual Training
