Support Specialist Resume
email:
home
mobil
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OBJECTIVE
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To obtain a challenging position in the field of business,
work with computers, and utilize teamwork, diligence, and
responsibility.
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EDUCATION
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[ - ] Southwest Missouri State University (SMSU) Springfield, MO
B.S. Computer Information Systems
[ ] St. Louis Community College-Meramec Kirkwood, MO
A.A. Business Administrations: Management
* Graduated with Phi Theta Kappa Honors
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SKILLS
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* PC hardware install
* /XP software install
* Reporting Services
* HTML
* XHTML
* CSS
* PowerPoint
* Excel
* Access
* Word
* Public Speaking
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WORK EXPERIENCE
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- Jordan Lawrence Wildwood, MO
Support Specialist
* Analyzed and solved problems with computers
* Installed and updated software on PCs
* Managed and updated marketing website
* Created and designed reports with Reporting Services
* Rebuilt and installed XP operating systems on desktops
* Cleaned, replaced, and ordered hardware parts for PCs
* Added and set up users in Active Directory
* Restored files and managed daily backups using Backup Exec
- Missouri State University Springfield, MO
Student Receptionist
* Categorized and sorted incoming post office mail
* Assisted students with room check-in and check-out
* Logged student equipment check-in and check-out
* Monitored resident hall entrances for safety and security
- Happy Day Preschool Pacific, MO
School-Age Teacher
* Analyzed and solved conflict situations
* Actively engaged students in afternoon activities
* Developed and designed a three tier application for Tuberculosis
testing using VB.NET
* Developed and taught summer activities to students
* Motivated and assisted students with homework completion
Dry Clean -- Fenton, MO
Receptionist
* Promoted a friendly and safe work place
* Assisted clients with questions
* Prepared clothing for dry cleaning
* Distributed clothing to customers
Wal-Mart Eureka, MO
Associate
* Provided customers service in person and via telephone
* Managed and handled all money transactions
* Assisted clients with merchandise questions
* Handled and repaired broken jewelry
* Presented and monitored product inventory
Six Flags of Mid America Eureka, MO
Ride Hostess
* Operated three to five rides in an area
* Preformed safe checks for customers
* Assisted children and those with disabilities on and off the rides
* Maintained a clean and friendly ride environment
* Assisted in opening safety checks
Lead Operator
* Provided customer service and developed positive public relations with
crew members and customers
* Oriented and trained new employees regarding ride safety techniques and
ride procedures
* Maintained and managed established safety procedures
* Managed up to five employees, included the scheduling of breaks
* Performed safety checks during the opening and closing of a ride
* Assisted up to clients on and off a specific ride
