Account Executive Resume
(H)
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OBJECTIVE:
To obtain a challenging opportunity in management that fosters individual creative thinking and provides a platform that promotes personal and professional growth.
TECHNICAL SKILLS
• Microsoft Windows (-)
• Microsoft Office Professional Suite (-)
• Lotus Word Perfect
WORK EXPERIENCE
Murad,Skincare – New Jersey
October - May
Account Executive
• Managed existing/established customer base within assigned territories
• Developed and maintained technical and administrative knowledge needed to grow the accounts business
• Maintained budget allocations for advertising, samples and all promotional items
• Established and monitored all aspects of promotional/visual setup, timetables, and promotional results
• Strategically developed new business within assigned territory
• Facilitated promotions, programs and strategic issues to drive sales and build clientele
• Maintained accurate account records
• Identified and resolved training concerns within each account to improve communication, consultative selling
skills and counter execution of product
Aveda-Fredrics Corp, Detriot, MI
April - December
Territory Business Manager
• Nurtured and developed existing business within assigned territory
• Organized and implemented sales and educational goals for all customers to enhance business growth
• Met with all customers on a regular call cycle each month
• Planned and executed in-salon product knowledge training
• Supported and promoted Aveda Professional Educational Programs and training
• Organized and participated in salon events to increase sales, build client retention and educate
• Submitted all paperwork timely and accurately
• Sommunicated effectively with in-house team members to ensure quality customer service to all customers
• Participated in all monthly meetings and calls
• Create marketing plan and advertising to support the plan using co-op dollars
• Mantained accurate customer records
Aveda, Inc, Atlanta, GA
September - February
Store Manager
• Provide direction and guidance for all team members
• Effectively communicate goals, expectations, information, and trainings with team, both inside the store and other departments with the Aveda Corporation
• Ensure that customer service is provided in the store is always representative of company’s standard
• Oversee and participate in all daily tasks, including instruction, delegation, and follow through
• Monitor individual and store goal setting and tracking while providing training where needed
• Maintain appropriate stock levels at all times and keep current and accurate inventory records
• Continuously build customer file and retention program
• Monitor all business decisions, and follow through with decisions made to provide the highest possible profit and/or lowest possible cost while maintaining company standards
• Complete all paperwork, time sheets, and projects in a timely manner
• Create marketing plan and advertising to support the plan using co-op dollars
• Participate in the Business of Being and implement practices that are taught
• Effective utilization of company time management tools such as Time Design, storyboarding, and Project Clarification forms
Spa Sydell, Inc, Atlanta, GA
December - April
Spa Director/ Manager
• Controlled production by managing volume inflow and outflow
• Prepared and analyzed forecasts, budgets, financials, and productivity reports
• Oversaw sales and marketing of all products & services totaling more than $ million per year
• Communicated and coordinated vendor marketing events
• Provided customer assistance and resolution of customer complaints
• Supervised, scheduled, trained, and reviewed up to team members
• Maintained inventory through store audits and security checks
• Interviewed, hired, and trained employees, supervisors, and assistant managers
• Supported inside sales and direct marketing efforts
• Calculated employee payroll and commissions
• Scheduled workflow and delegated workload to improve efficiency
• Trained employees to improve their skills and to increase team cohesiveness
• Mentored employees, thereby increasing their skills and productivity
• Managed multiple projects concurrently
• Managed store budget and participated in developing a strategic plan for the company
• Directed staffing plans, work schedules, budgets, and time lines
• Created daily sales goals for employees and monitored performance
• Resolved customer billing inquiries
• Performed employee evaluations
• Developed and implemented training manuals for all employees
Atlanta Body Wraps, Atlanta, GA
July - November
General Manager
• Supervised and worked with team members from various departments by managing volume inflow and outflow
• Manage the store budget and monitored expenditures
• Interviewed, hired, and trained employees, supervisors, and assistant managers
• Analyzed market competitiveness and evaluate product performance and profitability
• Audited store inventory and monitored security checks
• Created employee schedules, calculated employee payroll and commissions
• Directed staffing plans, work schedules, budgets, and time lines
EDUCATION
GEORGIA STATE UNIVERSITY
Atlanta, GA
Theatre and Film Education
FLORIDA A&M UNIVERSITY
Tallahassee, FLA
Theatre Education
