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OBJECTIVE: To work in a challenging position that will utilize my superior customer service skills
CAREER SKILLS & KNOWLEDGE:
Extraordinary customer service skills
Reputable problem-solving skills
Demonstrates a professional demeanor even when faced with urgent or stressful situations
Outstanding attendance performance
Working knowledge of HIPPA guidelines & Medicare Part D
EXPERIENCE:
First Health (- to -, - to -)
Member Service Representative
Provider Relations Representative
Provider Contracting Coordinator
Work Comp – Client Service Representative
Health Choice (- to -)
Network Services Representative
DHL International Airways – Tracer (- to -)
Thunderbird Samaritan Medical Center (- to -)
E. R. Registration Representative – (P.T. to F.T.)
Cigna Healthcare of Arizona (- to -)
Trainer / Customer Service Representative – Temporary Position
Arizona Medical Clinic (- to -)
Team Leader – Patient Registration
Cigna Healthcare of Arizona (- to -)
Medical Claims Review Analyst
Technical Assistant for Training Team
Customer Service Associate
Proactive Medicare Specialist
Patient Service Specialist
Disability Insurance Technician
Physical Therapy Assistant
CIGNA Community Choice (AHCCCS)
United States Air Force – Honorable Discharge
Oral Surgery Supervisor
Administrative Clerk
COMPUTER SKILLS:
Competent skills in a broad range of computer software: Work, Excel, Outlook
EDUCATION:
Customer Service Training
Business Communications – Glendale College, AZ
Dental Assistant Certification – U.S. Air Force