Manager, Member Services Commercial Real Estate Resume
National Association of Realtors&#; , Chicago, IL to Present
Real estate trade group association
Manager, Member Services, Commercial Real Estate. Project manager for operational initiatives in support of the commercial members of NAR.
• Produced first-ever online conference and tradeshow for commercial real estate. Programmed the one week event including virtual exhibitors, daily speaker sessions and Key Note addresses, marketing and communications to , members and leadership.
• More than, people registered with actual attendance over ,
• Milestone event for the fledgling commercial division
• Serve as liaison to the Commercial research staff in Washington D.C., as they develop and enhance commercial real estate research;
• Staff Executive with various workgroups and committees to determine and develop next level services and products for target audience.
• Provide editorial and content direction on internal publications
CUSHMAN & WAKEFIELD, Inc., New York, NY to
Global commercial real estate services firm.
Associate Director, National Account Operations, Rosemont, IL (-)
Implemented operational functions for more than corporate account personnel nationwide with emphasis on human resources and technology requirements.
• Managed unexpected, time-sensitive addition to large-scale out-of-state lease administration project for new corporate client. Orchestrated multi-shift reprographic and lease file review project involving + voluminous lease documents. Supervised teams of temporary workers while quality reviewing final legal documents. Project % complete in five days.
• Performed lease administration services for two new client implementations including document inventory and scanning preparation, exceptions reporting, lease abstraction and database management.
• Carried out recruitment efforts for national accounts including job descriptions, applicant screening, short-listing and interviewing. Adeptly identify qualified candidates to put in front of client. Facilitated new client requirement for account staff in three locations within days.
• Authored extensive electronic employee guidebook for national account staff earning high praise and regard as exemplary product and valuable tool for the majority of the firm’s employees. Completed in six weeks.
Sr. Associate Technology, Global Corporate Services, Chicago, IL ()
Accountable for the direction, implementation, training and support of multiple web-based applications for both internal and external clients.
• Partnered with software application developer to create project management database in support of national account transactions. Delivered live application within six months. Conducted all internal and external client demonstrations, training and support.
• Created database that identified quality brokerage professionals to transact business on behalf of corporate clients.
• Secured internal IT resources and directed the development of in-house web-based application which enabled firm’s , brokerage professionals to efficiently service clients.
• Teamed with internal IT resources to establish staff intranet access which provided vital link to company culture via technology.
Associate, National Corporate Services, Chicago, IL ()
Developed and implemented multiple data, informational and reporting projects in support of newly emerging service line.
• Facilitated link between off-site staff and local branches via role as account staff liaison. Collaborated with branch human resources managers and identified areas of interaction, information and communication needs.
• Created viable, well-received process and reporting mechanism to accurately capture revenue for new company service line. Collaborated with national commission accounting managers to customize reports with specific data needs.
• Created comprehensive, high-level revenue report that gained President & CEO’s attention and commendation.
• Navigated decentralized company resources to unify critical marketing information in support of new business development efforts.
Market Research Supervisor, Chicago IL ()
Hired, trained and supervised eight market research professionals in Chicago and St. Louis. Analyzed real estate market data, authored quarterly reports and created statistical packages for new business development and ad-hoc reporting needs.
• Restructured department and realigned staff responsibilities to provide higher quality service in the suburban Chicago operation.
• Lobbied for and secured in-house desk-top publisher to produce higher-end marketing materials.
• Produced first industrial market report in the firm, for the second largest market in the country.
• Recognized as leader of exemplary research department due to leadership and supervisory skills.
Senior Market Research Specialist, Chicago, IL ()
Market Research Coordinator, Chicago, IL ()
Obtained commercial real estate data via leasing agents, developers and building owners. Updated information and generated statistical reports for brokerage staff. Promoted to Senior Market Research Specialist within six months.
EDUCATION
B. A. Marquette University, Milwaukee, WI,
COMPUTER SKILLS
Microsoft Windows, Excel, PowerPoint, Word; BIG e-realestate applications; proficient with Lease Harbor and Virtual Premise lease administration applications
