VoIP Project Manager Resume
OBJECTIVE
Highly motivated telecommunication professional, seeks position with a challenging and rewarding career in Project Management, Product Development, Product User Training, Customer Support or Technical Support, utilizing years of PBX and VoIP expertise.
CORE STRENGTHS
•Strong written and verbal communication skills.
•Highly organized with attention to detail.
•Assist Sales teams to provide resolutions of pre and post sales issues.
•Ability to work independently on numerous activities and prioritize them while meeting deadlines.
•Resourceful problem solver proactively seeks solutions to customer concerns and issues.
•Establish and maintain congenial relationships with, company staff by providing field support of company’s products and services, customer inaction on a recurring basis, and scheduled vendor meetings to keep abreast of feature updates or rate changes.
PROFESSIONAL EXPERIENCE
Cypress Communications – Atlanta, GA / – /
VoIP Project Manager
•Outstanding performance as VoIP lead in California led to promotion as company VoIP Project Manager.
•Developed written installation process and training procedures for national VoIP product.
•Conducted training classes to % of company staff which included operations, managers, executives and sales personnel on VoIP product, in offices nationwide.
•Directed the conversion of over VoIP customers to new VoIP provider in a month period.
•Tested VoIP features to customers’ satisfaction.
•Traveled to new customer locations to assist in new installation of VoIP product.
•Trained service delivery and customer care groups to program and troubleshoot VoIP customers.
•Interfaced with rd party vendors to ensure quality applications and coordination of FOC dates.
Cypress Communications – Newport Beach, CA / – /
VoIP Project Lead/PBX Senior Communications Consultant
•Supported sales team with technical support on pre and post sales with VoIP and Voice products.
•Setup and programmed all new California customers provisioning requirements, porting of existing numbers and requesting phone equipment for VoIP system.
•Mentored California staff on the process, procedures and features of VoIP product.
•Conducted user training on products after the installations were completed.
•Built trust with customer accounts by knowing their needs and wants and taking personal responsibility in resolving issues.
•While perfecting the process and procedures for the VoIP product, I continued to maintain existing work load, analyzing and investigating problems, identifying solutions, programming MAC request, or routing to appropriate resource, within limited time frame for PBX customer accounts in Orange county, San Diego county and Long Beach.
Intermedia Communications – Santa Fe Springs, CA / – /
Senior Customer Service Manager/Technician II
•Special duty as leadership trainer for new customer service reps in Los Angeles and Ventura counties as project coordinators, administrative duties to maintain account base, maintaining Reflections service order system, company products and services.
•Conducted regularly scheduled operational reviews with the customer to go over billing accuracy, customer satisfaction, and quality of service provided. Maintained a high level of interaction and communication with the customer at all levels of management.
•Provided project management as related to new installation and maintenance of Meridian system and voicemail system for assigned customer accounts which included largest revenue customer (MRC $,.).
•Programmed customer MAC request for assigned customer accounts on Meridian I and various voicemail systems.
•Managed sales agreements and monthly customer invoices to insure accuracy and competitive rates while identifying profit/loss and revenue opportunities.
EDUCATION/TRAINING
BS, Physics, University of California of Los Angeles
Telecommunication Systems: Meridian , Norstar, System , Definity G, NEC, Saturn, Rolm.
Voice Mail Systems: Nortel Call Pilot, Unified Messaging, Octel, Centigram, Active Voice, Digicom Voicemail.
VoIP training: New Global Telecom (SIP), Level , Covad.
References available upon request.
