Customer Service Resume
Patricia McLaurin
th S.T.
Hyattsville M.D.
Home
Experience
Dynamite Security, Silver Spring M.D. ---
Courtesy Patrol
Main duties included providing quality service to all residents
Patrol the complex to secure all areas
Answered all calls from tenants
Gave tickets to persons that did not follow parking procedures
Delivered mail and memos to apartments
Bergmans Cleaners, Hyattsville, M.D. ---
Main duties included providing quality customer service to all business clients
Responsible for prepping the store the beginning of every business day
Audited cash register ensuring minimum cash amounts to begin business day
Assisted manager with store closing procedures
Liaison between management and customers
Responsible for answering all telephone customer inquiries
Conducted daily inventory
Corresponded with clients with dated inventory and scheduled new pick up time
Hecht Department Store, Hyattsville, M.D. --
Main duties included providing quality customer service to all customers
Assisted department manager in all aspects of department operations
Answered customers inquiries via telephone
Ensured accounts payable matched receipts at end of business day
Organized and managed inventory replenishing when needed
Responsible for light maintenance of department
Fashion Craft Chevy Chase M.D. ---
Managed inventory assuring merchandise on hand matched hard copy records
Sorted all new orders in effort to organize new customer merchandise
Answered all phone inquiries
Bell Laundry, Chevy Chase M.D. --
Responsible for managing all aspects of operations in effort to consistently generate profits
Duties included operations and facilities management ensuring all supplies were fully stocked
Assisted chain owner in operations of different stores
Education/Certifications
Sanz School, Washington D.C. June
Certification, Computer Application Specialist
Skills
Microsoft Word, Excel, PowerPoint, Lotus and Outlook
