Store Manager/ Team Advisor Resume
Celeta R. Davies
Belle Haven Drive, # Landover, MD
Cell
Successful manager with over nine years of expertise in Operations, Team Development, Sales and Production.
Summary of Qualifications
Demonstrates expertise in dramatically reducing cost expenditures while increasing productivity.
Proven ability to select, train, and motivate sales staff to achieve ambitious goals.
Proactive, hands-on style, extensive team leadership and personnel development skills.
Adept at training and managing employees across numerous divisions in several key areas.
Superior communication, interpersonal and negotiation skills.
Career Highlights Business Operations
Direct and monitor service/ repair and retail facility activities in world class enterprise.
Advise and implement a stringent program of audit controls to ensure operational compliance for all ten stores within the Retail Manager\'s district.
Maintain responsibility for developing, administering, and monitoring million-dollar operation.
Build and foster a proactive workplace environment with the highest level of employee participation.
Maintain inventory, logistics, purchasing and procurement of products and supplies.
Effect significant expense reduction through manpower and operational cost control processes.
Retail Store Management
Best in Class operation of the highest volume retail location in the area top -location nationwide.
Utilize customer service and public relations skills to develop successful business and community relations via but not limited to Silver Spring and Hispanic Chamber of Commerce.
Substantially increased sales volume for two consecutive years.
Possess experience in budget management, forecasting, project planning/execution, and program direction.
Monitor and mentor sales/ inventory associates and team leaders, providing all employees with necessary training and development to achieve personal and organizational goals.
Consistently create a competitive and team environment that fosters excitement and loyalty.
Human Resources
Foster workplace diversity and ensure all team members remain compliant in all training requirements.
Motivate, train, and mentor individuals, providing necessary tools to meet or exceed company expectations.
Streamline work processes to decrease wage and salary expenses through well-managed scheduling.
Professional Experience Carmax
/- /: Sales Manager in Training- Laurel, Md
CarMax Sales Managers coach & train sales consultants to achieve goals as well as to ensure profitability through correct use of store systems and processes. Essential duties and responsibilities include Fostering an environment of exceptional customer service, Training, Coaching & Developing a team of sales consultants participating in recruiting & hiring in order to fuel company growth
Sprint/ Nextel Communications
-: Retail Store Manager/ Team Advisor- Silver Spring, MD.
Serve as retail manager for high volume retail location with nearly $ million dollars in yearly revenues. Involved in all business start-up and retrofit activities-such as demographic analysis, floor layouts, and staffing needs. Recruit, hire, train and schedule the stores employees and supervisors, shifting into cashier, sales, and floor, service / repair and inventory roles. Track and compare all financial numbers, from floor sales, service and repair revenues to gross and net revenues. Focus employee training on providing % customer service to ensure long-term customer loyalty and securing future sales. Monitor store stock levels, merchandising and floor logistics to produce patron up-selling. Manage and work with store supervisors and inventory personnel to identify and address loss prevention and shrinkage issues.
: Fast track promotions in earlier career at Sprint during the company\'s start-up phase. Served in multiple retail positions: Customer Service, Team Lead, Assistant Manager and Manager of multiple locations throughout the Washington Metropolitan area.
Education
Saint Paul\'s College, Lawrenceville, Virginia
Honors and Awards
Winner, Presidents Award Sales Excellence
Winner, Presidents Award Sales Excellence
Winner, % Club
Training and Certification
National Service and Repair Management Training - Sprint/ Nextel
Managing Change - Sprint/Nextel
National Management Practices Training - Sprint/ Nextel
Playing to Win - Sprint/ Nextel
Retail Store Manager Academy - Sprint
Computer Skills
Microsoft Office Suite
Windows XP
Precedent
Retail Management Systems POS
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