IT Management Resume
Cheryl K. Douthitt
Hillridge Way, Columbia, SC
IT Manager/Director
Results-driven information technology team player professional with extensive experience in full systems development life cycle, business operations strategic planning, staff training and development, applications development and project management. Strong management in cross-company strategic project management, information technology, human resourcing and benchmark experience. Expertise in:
•Systems Management/Staff Leadership/Project Management
•Enterprise Systems Architecture Implementation
•Strategic Planning & Budgeting
•Customer Service
•Business Process Engineering
•Team building/Staff Training/Development
•Policy/Procedure Development
Professional Experience
BLUE CROSS BLUE SHIELD OF South Carolina, Columbia, SC – to present
(Provider of medical benefits processing for private business and military personnel)
Systems Manager
Managed development and contractor staff charged with developing TRICARE Systems (military personnel) Claims Adjudication Systems and Membership and Billing Systems across cross-functional teams. Coached, mentored and trained programming staff. Managed remote support staff. Forecasted and maintained financial and resource budgets. Performed staff evaluations, interviewing, hiring, and disciplinary functions.
FIRST DATA MERCHANTS SERVICES, Coral Springs, FL
(Provider of electronic payment transaction processing services including authorization, settlement, chargebacks, reconciliation and reporting for merchants of all sizes.)
AVP/Project Manager
Managed development and contractor staff charged with developing Visa and MasterCard interchange card services processing on multiple platforms. Coached, mentored and trained programming staff. Managed offshore support staff. Forecasted and maintained financial and resource budgets. Performed staff evaluations, interviewing, hiring, and disciplinary functions.
RYDER SYSTEMS, INC., Miami, FL
(Large Homesite provider of transportation services)
Project Leader
Supervised IT support staff in maintenance and development of Payroll, Human Resources, Compensation, Worker’s Compensation, RIL and Safety, and Customer Focus Training Systems.
Assisted staff in gathering and meeting client requirements and provided extended customer service. During this period of time, IT department was acquired by Andersen Consulting to perform same role at Ryder Systems, Inc.
CDI INFORMATION SERVICES, Tempe, AZ
MOTOROLA CORPORATION, Chandler, AZ
(Provider of integrated communications and embedded electronic solutions.)
Software Engineer
Analyzed, designed, developed, and implemented enhancements to existing inventory to provide additional fields and denormalized Oracle tables within the data warehouse.
ARIZONA DEPARTMENT OF REVENUE, Phoenix, AZ
(State Department of Taxation)
Software Engineer
Engineered methodologies and software within a team environment to modernize existing state audit system-reporting process.
Prior to :
Programmer/Analyst, Ball State University
Senior Programmer/Systems Analyst, Wilder& Weber Data Services
Assistant Manager, K-Mart Corporation
Graduate Assistant, Ball State University
Secretary/Receptionist, International Student Programs, Ball State University
Education
Certification Project Management Professional (PMP) – Project Management Institute (underway)
PMCP – Project Management Certification Program – Furman University/BCBSSC
IMIT - Institute of Management for Information Technology – Furman University/BCBSSC
MA - Computer Science, Ball State University
BS - Marketing / Administration, Ball State University
BS - Management Information Systems, - Ball State University
Awards & Recognition
BCBSSC Corporate Junior Diabetes Research Fund (JDRF) Bronze Team Captain Award, for raising the third most amount of money as a corporate team captain.
- Winner, Ryder’s “Thank You” award for exceptional teamwork, customer service, high quality work and exerting extra effort project completion (four times).
- Ryder’s “Excellence Award” for exceeding customer expectations.
- Arizona “Governor’s Award for Excellence” for Taxpayers Information and Assistance Automated Assessment Print Project.
- Arizona “Governor’s Award for Excellence Small Team Award”.
Operating Environment Summary
Hardware: IBM, HP, Sun, DEC, Dell, Apple
Operating Systems: MVS, Unix, VMS, MS Windows ., NT, OS/, Amdahl, Macintosh
Databases: Oracle, MS SQL Server, SQL, IDMS, IMS
Project Management Tools: MS Project, ABT Project Workbench, Niku, PMI’s PMBOK
Development Languages: C, C++, MS VB, PowerBuilder, COBOL, CICS, Pascal, Fortran, Assembler, Lisp, Vax Pascal
