FAMILY SERVICE WORKER/ CASE MANAGER Resume
Residence: Email
OBJECTIVE
To contribute to the overall success of a company in a position of diverse responsibility which requires strong organizational, planning, problem-solving and follow-through skills.
QUALIFICATIONS
· Strong administrative and interpersonal skills
· Ability to handle multiple conflicting priorities simultaneously
· Excellent communication and organizational skills
· Proficient in various computer programs
· Excellent customer service & problem solving abilities
· Ability to coordinate projects and work independently, as well as being a good team player
EXPERIENCE
Community Action Agency - Present
Cincinnati, Ohio
Family Service Worker/Case Manager
· Interview clients that are in need of emergency assistance with rent and determines eligibility based on poverty guidelines mandated by the State.
· Completes paperwork in order to execute the proper assistance for clients.
· Work in connection with other Social Service Agencies in order to help the client to obtain the necessary services to carry out day-to-day living.
· Help clients to set and carry out goals that will help them to complete goals that they have in order to reach self sufficiency.
Hamilton County Department of Job and Family Services -
Cincinnati, Ohio
Child Support Technician
· Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available.
· Interviews obliges and obligors at the Child Support Enforcement Agency as necessary for determination of services needed.
· Explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODHS.
· Completes documentation with respect to all aspects of processing a case.
· Verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing.
· Computes arrearages owed by obligors.
· Issues investigative reports, findings and recommendations, contempt citations; prepares paperwork for court orders/entries, affidavits, petitions, etc.
· Negotiates/mediates with obligees and obligors on amounts to be paid on arrearages
· Computes current support using the mandated State Child Support Guidelines/receives and responds to telephone calls and correspondence.
· Works in conjunction with the Income Maintenance Division when CSEA cases have a record of public assistance.
· Schedules/reschedules clients for appointments.
· Complies with confidentiality law and regulation.
University of Cincinnati -
Cincinnati, Ohio
Support Associate
· Responsible for assisting other employees with there normal work duties such as scheduling appointments, giving information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail.
· Works to ensure offices and other specified areas are kept in a clean and orderly condition.
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Fifth Third Bank
Cincinnati, Ohio
Customer Service Representative
· Processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
· Maintains appropriate level of cash on hand.
· Prepares daily paperwork according to branch procedures.
· Responsible for managing and balancing cash draw.
· Performs accounting activities such as maintenance of the general ledger and preparation of various accounting statements and financial reports.
· Tasks include preparing credit reports, maintaining processing records, and responding to simple questions.
· Has knowledge of commonly-used concepts, practices, and procedures.
EDUCATION/PROFESSIONAL TRAINING
· BS, Political Science
University of Cincinnati
Cincinnati, OH
· Graduate
Western Hills High School
College Preparation
PROFESSIONAL MEMBERSHIP
· University of Cincinnati Alumni Association
· U.C. Political Science Student Association
VOLUNTEER EXPERIENCES
· Cheerleading Coordinator
Empire Education and Athletics Program
Community Organization
· Campaign Organizer
Acorn
Non-Profit Organization
COMPUTER SKILLS
· Microsoft Word
· Microsoft Excel
· Microsoft PowerPoint
· Microsoft Access
· TRAKKER Customer Tracking Software
REFERENCES AVAILABLE UPON REQUEST
