Account Manager - B2B Executive Telemarketing Resume
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Resume:
Lynda J. Bergh
Slippery Elm Place, Loveland, CO
Sales/ Technical Sales / Marketing / Account Management / Project Management
Objective
* Obtain a full-time position using my skills in Sales, Marketing, Customer Service and Management in a professional environment that offers opportunity for growth and rewards based on performance.
* Be in an environment that fosters training and challenges me professionally and personally to increase my product and industry knowledge as well as hone my current skills and techniques.
* Work in company that is open to the risks and rewards of challenging conventional processes and the status quo
* Be a leading active member of a team where cooperation towards a common vision is encouraged and fostered
Sales / Marketing
* Strategic BB Sales and Marketing Account Manager creating long-term relationships and opportunities for increased business through new opportunities and references
* C & V Level identification and engagement to create buy-in and identify actual purchasing capabilities
* Develop marketing & sales message based on customer materials and sales dialog stylized for each contact
* Train Reps to anticipate and overcome potential objections and roadblocks for desired outcome
* Presales consultation for software consisting of licensing configuration, network management consultation, support options with VARs, Resellers and End-users, coordinating with engineers for customization
* Identify key industry targets for highest impact, secure the contracts, manage accounts
* Awarded Top Sales Person repeatedly in every position that involved direct sales activity
Project Management / Document Management
* Project Manager Electronic Imaging System (EIS) document management system creating on-line access to documents for secure world-wide access of data in a single format from multiple sources: paper, mylar, aperture card, database data, CAD files, scanned documents. Began system install in . Base system still in use today
* Keynote speaker at Kalthoff International Conference on EIS project and lessons learned to audience of over
* Prepared and presented project plans to Corporate for funding and approval based on projected ROI
* Spearheaded the promotion of the EIS project to both Departmental Management and Workforce
* Team member for development, enforcement, and training for the Documentation Committee at HP
* Researched and analyzed multi-site and departmental requirements for the EIS system design
* Documented multi-platform network structure and established hardware and software system requirements
* Evaluated Electronic Document Management Systems / Product Data Management companies
* Identified, designed, and implemented process improvements by restructuring workflow through software
* Advised on Configuration Management rulings
* Designed system to capitalize on future integration with existing parallel systems and platform migrations
* Modified and documented procedures for ISO- certification compliance
* Participated in Quality Assurance to monitor departmental compliance with modified procedures
* Directed team in designing and writing of project plans for phases and of EIS project
* Provided regular updates on project at Department, Site, and Corporate levels
Management
* Owned my business for years, employing up to employees at one time, managing payroll, scheduling, training
* Managed multiple teams for project design, planning and implementation including software engineers, mechanical and electrical engineers, department managers, quality assurance, records management, IT department
* Directed and monitored activities of programmers and technical team members to meet project objectives
* Orchestrated member participation from other departments for staffing and delegated responsibilities
* Evaluated project direction based on customer satisfaction, quality, delivery requirements, cost and flexibility
Information Technology
* Advanced Post-sales support for HP Network Management Software
* Most aspects of Windows-based networking including design and support for network, hardware & software
* Certified Microsoft Power-User and taught Microsoft Office Suite, most recently at CollegeAmerica
* Negotiated the purchase of hardware and software and associated contracts
* Calculated Return on Investment and Cost Justification for EIS project
* Monitored project expenses and tasks against budget and plan
Working and communication style:
* Assertive, flexible, self-motivated, goal-oriented
* Visionary able to see the “big picture” as well as identify the “little details”
* Thrive in problem-solving, inventive, resourceful environments
* Able to function well under stressful situations with little direction when given proper authority to take action
* Excel in multi-tasking work environments utilizing multiple disciplines – especially when managing projects
* Outstanding sales, communication, negotiation, project management, and leadership skills with applied experience
* Team oriented, but able to work well independently without direct supervision
* Fast learner with strong desire to increase skills and continue education.
* Efficient and courteous phone skills for customer support, internal communications
* Extrovert that enjoys selling, marketing new ideas, supervising, training, public speaking, negotiating, tradeshows
Education
* Front Range Network Support Certificate Program including TCP/IP (. GPA, cr) Fall ’, Summer ‘
· PC Hardware Maintenance: Installation, Troubleshooting, Configuration, Memory
· Networking Essentials: Design, Media, Standards, Protocols, Architecture, Implementation, Support
· Windows NT Server .: RAID Technology, Protocols, Services, Security, Internet Security, DNS
· NT Workstation: Design, Create, Maintain User and Group Accounts, Policies, Profiles, Sysdiff Utility
· Windows as an NT Client: Installation, Batch Setup Scripts, Virtual Memory, Registry, INI, DLL, API use
· NT Server in the Enterprise: Planning, Trust Relationships, Server Roles, Licensing, Management, Resources
· Customer Service: Cycle of Service, Levels of Listening, Phone Techniques, Managing Customer Types
· TCP/IP: Standard Network Protocol design, Implementation, Network Classes, Subnetting
* Various PC Application classes at Front Range Community College, Fort Collins CO (. GPA) / - /
* Business, Political Philosophy classes at Univ. of Northern Colorado, Greeley, CO (. GPA)
Additional Job-Related Training
* All classes offered by the Small Business Development Council -
* HP OpenView Manage-X, NNM, Professional Suite, Internally Delivered Training
* HP OpenView OVDTA- Desktop Administrator Technical Training Mar,
* WCCS Call center tracking, Search , KMINE, PAL, JUPITER training through Hewlett Packard
* Accelerated Process for Information Technology Department - day applied process redesign May,
* Rhett Ward: Pathway to Excellence - day training in creating thinking, management techniques Feb,
* Dennis Young Project Management Training Course through WGC
* On-the-job training for PC, UNIX, Peripherals integration
* Various Leadership, Communication, Train the Trainer and Application classes through WGC
Work Experience
* Account Manager - BB Executive Telemarketing Sales - Corner Office Marketing, Fort Collins, CO / – Present
* Microsoft Office Teacher - CollegeAmerica, Fort Collins, CO (PT, when available & needed) / – /
* Sales Account Manager - Rite Clicks, LLC, Loveland, CO / – /
* Account Rep - BB Executive Telemarketing Sales - Corner Office Marketing, Fort Collins, CO / – /
* Owner - Body Wraps and Beyond, Fort Collins, CO / – /
* Marketing / Presales Technician OpenView SW, Net Team - Hewlett Packard, Fort Collins, CO / – /
* Information Technology Support - Woodward Governor Company (WGC), Loveland, CO / – /
* Project Manager EIS System/Lead for Engineering Records - WGC, Loveland, CO / – /
* Shipping Department Expediter at WGC - Manpower Temporary Services, Fort Collins, CO / – /
* Retail Sales including Furniture, Home Improvement, Jewelry - Details available upon request. / – /
References Available Upon Request
