Lead System's Analyst Resume
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An accomplished, detail-oriented Lead Systems Analyst, with exemplary organizational, troubleshooting and project management skills.
Summary of Qualifications
§ Over years of experience in all aspects of technical/systems operation and support.
§ Detail-oriented multi-tasker, with strong organizational abilities.
§ A committed team player, with a proven ability to meet and exceed set goals and deadlines.
§ Exceptional focus and follow through abilities, with a track record of efficiency and productivity.
§ Diverse professional development, including project management, system administration and operations, and technical support issues.
§ Strategic thinker and planner, skilled in the design and execution of effective IT systems, projects and solutions.
Professional Experience
IBM/Empire Blue Cross Blue Shield ()
Lead Systems Analyst ()
Participated in the analysis, design, testing and implementation of new systems, and/or major enhancements to existing systems to ensure the effective application of computer resources to satisfy business needs.
Managed the accomplishments of unit assignments through planning and controlling staff activities.
Supervised resolutions of all problems related to CS system to ensure rapid and accurate response.
Took part in management and other project-related meetings to keep informed of developments.
Trained new staff (Systems Analysts) to perform area responsibilities, included performance tracking, and providing leadership in all assigned tasks.
Senior Systems Analyst ()
Developed detailed Test Plans for all types of system enhancements and/or new systems.
Supervised subordinates assigned on a temporary project basis in the development of and execution of testing and test strategies.
Performed management functions as required; provided ongoing support for analyzing, designing, and implementing modifications to production systems.
Systems Analyst ()
Created detailed Test Plans and performed System Tests.
Created reports detailing test results for management reporting.
Supervisor - Medical Claims Training Unit ()
Supervised, guided and directed staff of trainers and word processor operators.
Monitored activities of training staff, encompassing auditing classes in progress, measuring student deficiencies in knowledge and execution, assessing the advantages, disadvantages and limitations of our training programs and ensuring that the policy and other instructions delivered in class were always uniform, complete and accurate.
Designed/redesigned training programs to simplify, accelerate and optimize the learning process.
Participated in the development and/or revision of course outlines, manuals, lectures, quizzes and course tests.
Monitored and distribute claims suspensions to the training staff for analysis and disposition.
Participated in Special Task Force Projects such as the Explanation of Benefits Message Review Committee; coordinated the quality review performed by the trainers on claims audited by the Quality Assurance Unit.
Medical Claims Trainer ()
Accountable for conducting formal and informal classes in the proper methods and procedures required for claim entry into the Medical Claims System.
Revised and maintained various manuals used by all areas of the Corporation, including Service and Dedicated Centers.
Pre/Post Computer Examiner ()
Processed claims through the Medical Claims System.
Computer Skills
PC, MS Word, Excel, Project
Education
EMPIRE STATE COLLEGE, New York, NY
BS, Business Management,
Training
Dealing with Difficult People/Management Techniques, AMA
Supervising at Empire/EEO and Sexual Harassment/Project Management/Effective Consulting
References Available upon Request
