Horizon Blue Cross Blue Shield Resume
EMPLOYMENT HISTORY
Horizon Blue Cross Blue Shield [May ~ August ]
Dental Claims Specialist
• Provide timely and accurate customer service through routine telephone and written inquires
• Handle routine requests that involve benefit policy, claim status enrollment/membership issues
• Accountable for examining, coding, inputting and adjusting dental claims
• Communicates information regarding claim status, enrollment issues and benefit policy procedure
Customer Service Representative [February ~ May ]
Monmouth Community Bank, Spring Lake Heights, NJ
• Plan long-term and short-term banking goals for new and existing clients
• Expanded customer base through a variety of effective sales techniques
• Highly organized and detail oriented
• Maintain confidentiality of all accounts
• Manage difficult and emotional customer situations
• Experienced in closing and funding on nd Mortgages, Personal/Commercial Lines of Credit
Resolution Supervisor [October ~ February ]
JP Morgan Chase, Tampa, FL
• Extensive experience in customer service; multi-line phones; incoming call center
• Experienced in all credit card issues, business accounts, and personal lines of credit
• Consistently met or exceeded monthly sales quotas and goals
• Cross-sell products to improve companies revenue
FORMAL EDUCATION
The Chubb Institute, North Brunswick, NJ
Network Security Diploma Program
Full technical training in, Linux, Cisco, Windows NT/ Security, Directory Services, Messaging and Collaboration Systems, Organizational Security, Intruder Detection, System Hardening.
Certificates
American Institute of Banking, Matawan, NJ
Completed courses:
&#; Principles of Banking
&#; Introduction to Supervision
&#; Commercial Loans
&#; IRA Certified
Awards
New Jersey Business Association
&#; Ranked rd in New Jersey for Typewriting Skills
&#; Adult Community Award, March
References and supporting documentation furnished upon request
