Junior Processor Resume
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Loan Processor/Customer Service: With over years experience in customer service and just over seven months in loan processing I have and extensive background in assisting people with their needs. In loan processing I ordered Mortgage Payoff information, Flood certifications, Title commitments, Social Security information, and Evidence of Insurance among many other things that I was charged with. I am a strong worker and believe in a strong work ethic. I have worked in team atmospheres all of my life and I am able to work within the confines of a tight deadline. I am able to process Conventional, FHA, and VA loans and I am also able to learn how to work in new and faster ways to help my work, team and company be successful at every turn.
Summary of Qualifications:
Working knowledge of the following:
· Windows · Word Perfect
· Windows · AS Interface
· Windows NT . · Microsoft Outlook
· Excel · Multi-line Phones
· Point · WEBTRAC
· Word · Data Entry
· Word · Microsoft Works
· Microsoft XP Home Edition · Microsoft XP Office Edition
Education:
Red Rocks Community College Lakewood CO (August – December )
Library Assistant Belmar Elementary School Lakewood Work Study Program
I was charged with the following:
· Helped organize students to stay on task
· Read to first grade students on a weekly basis
· Assisted Head Librarian with organizing library
· Helped children check out and in books from the library
· Assisted forth grade teacher with class assignments
· Helped with after school program
· Assisted with school fund raiser
Pikes Peak Community College Colorado Springs, CO (October – February )
Warehouse Worker Work Study Program
I assisted with the following:
· Restocking the bookstore shelves
· Receiving new shipments of school needed accessories and books
· Helped customers locate books for college classes
· Send equipment to other campuses
· Assists bookstore managers
· Answer phones and questions for new students
Professional Experience:
Assurity Financial Services Englewood, CO (Dec – March )
Quality Control Specialist
I was responsible for the following:
· Checking Mortgage files to keep in compliance with RESPA
· Ordering Verification of Mortgage
· Ordering Evidence of Insurance
· Ordering Credit Report with Rapid Reporting computer system
· Checking in Point to verify that file was correct
· Asking Loan Officers and Loan coordinators for missing information
· Verifying that all necessary documents were signed within the compliance time frame
· Keeping track of processing status report log
· Answering phones when receptionist was away
· Filing files that had been closed and funded
· Logging files that had been denied or cancelled
· Attending monthly meetings with the Senior Processors
· Using WEBTRC to keep notes in each individual file
· Ordered Title Certifications
· Ordered Flood Certifications
· Ordered Mortgage Pay Off information
Kemper Mortgage, Inc Centennial CO (March – July )
Administrative Assistant/Quality Control Specialist
I was in charge of the following:
· Answering phones and directing the calls to the appropriate parties
· Assisted Loan Officers with making correct colored files for loans
· Faxed paperwork as needed
· Helped Operations Manager with personal endeavors
· Assisted new applicants with filling out Applications of Employment
· Ordered business cards for new employees
· Made copies of paperwork for Loan files
· Completed compliance for Loan Officers to receive pay
· Verified that information in files was correct
· Worked side by side with Loan Officers to help get files to closing
· Worked with Title companies to set closings
AON Innovative Solutions:
Golden CO (February – December )
Fort Wayne IN (December – June )
Customer Service Representative
I was charged with the following:
· Answering calls to verify extended contracts for Whirlpool, Kitchen Aid products
· Assisted customers to correct department if needed
· Set up service for customer if warranted
· Sent copies of extended warranties
· Supporting the extended warranties sold on many types of electrical and computer equipment
· Used the AS interface
· Transferred customers to appropriate technical support areas
· Trained new Customer Service Representatives on the AS Interface
· Assisted in maintaining and updating customer warranty information
Target Corporation:
Littleton CO (May – August )
Colorado Springs CO (November – December )
Front End Cashier
I was in charge of:
· Checking guests orders and making sure they were getting the best price
· Checking guests orders out and making sure the experience was pleasant
· Assisting guests with locating specific items
· Sizing jewelry to the customer
· Assisting guests in finding particular styles of jewelry
· Running cash register
· Restocking jewelry counter
Nextel Communication Englewood CO (April – December )
Customer Care Representative
I was charged with the following, but not limited to:
· Receiving incoming calls for cellular customers and troubleshooting the cellular units
· Explaining monthly invoices
· Assisting customers in unlocking their units
· Informing customers of outages in the local area
· Changing voicemail pass codes from local terminal
· Explained and changed cellular and radio rate plans for customers
· Informing new customers of their bill cycle date
· Changing cellular phone numbers
Dimension Lincoln Mercury Fort Wayne IN (August – April )
Telephone Operator/Administrative Assistant
My responsibilities included, but were not limited to the following:
· Attending to dealerships’ -line switchboard
· Coordinating communications between clients and company personnel
· Training new-hire personnel and current personnel on telephone operations
Parker and Associates Fort Wayne IN (March – June )
Administrative Assistant
During my tenure I was placed in charge of:
· Assisting Rod Woodson with organizing his annual football camp for the under privileged youth
· Filing information on new NFL players
· Making certain that accommodations were prepared for the new players
· Making living arrangements for new players
· Maintained general office duties
