Consultant Resume
CARRIE L. HAYNE
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CAREER SUMMARY
Highly motivated, multifaceted and accomplished professional known for the ability to envision and create successful outcomes in large, complex environments. Diverse industry and functional expertise, with a strong commitment to improving operational efficiencies, reducing costs and increasing revenue. Over fifteen years of operations leadership in the areas of:
•Strategy development and setting tactical direction
•Customer Relationship Management
•Project Planning and Scheduling
•Budgets Planning and Administration
•New Systems Design/Development
•Team Building and Leadership
•Operations and Process Reengineering
•Problem Solving and Change Management
CAREER HIGHLIGHTS
Overlake Hospital Medical Center, Bellevue, WA - Present
Consultant, Interim Manager
Directed day-to-day departmental operations (e.g., human resources, strategy development and budget administration) and Health Information Management activities including staff scheduling, process improvement and team building.
•Increased employee satisfaction rates by % within three months.
•Provided interim management oversight to staff of for a / department.
•Developed and led three performance/process improvement teams focused on building high performing work teams, improving inter and intra departmental communications, and performance efficiency including productivity and reduction of operating costs.
Group Health Cooperative, Seattle, WA –
Director, Clinical Improvement and Education
Managed departmental operations by directing and coordinating activities consistent with established corporate goals, objectives and policies. Directed core business and operational development for nine multiple operating units. (e.g., human resources, continuous quality/performance/process improvement, project planning, finance, team development and regulatory compliance). Directed and led over projects at one time focused on improving operational efficiencies, customer satisfaction and patient health outcomes.
•Used Continuous Quality Improvement methodology to reduce operational expenses by $, within nine months.
•Conceived, developed, directed and executed quality improvement initiatives to improve operational processes to consistently meet organizational and regulatory objectives.
•Created, tracked and evaluated internal metrics and management reporting to identify market performance, internal performance and effectiveness of improvement initiatives.
•Researched and implemented best practices and new programs across organization of , employees.
•Co-wrote and implemented Rapid Improvement Methodology manual for use organization wide as the preferred method for process/performance improvements.
Overlake Hospital Medical Center, Bellevue, WA –
Manager, Organizational Improvement
Led and set direction for various cross functional teams charged with improving operational processes and performance, assuring customer satisfaction, increasing revenue and reducing costs in various functional units such as the business office and emergency department.
•Launched an aggressive reengineering of existing operations to decrease operating expense, increase revenue, reduce bad debt and assure elimination of redundancies and non-value added work - delivered unprecedented results by reducing bad debt by $. million in first year and increasing up front costs by $ million in two years.
•Executed transformational change through leveraging technology and staff to streamline operational efficiencies and increasing customer satisfaction.
•Managed Utilization Review Nurses, Organizational Development staff and assistant project managers.
IDX Systems, Seattle, WA –
Sr. National Sales Educator
Instrumental in developing and delivering software training programs for sales staff to increase knowledge and expertise to successfully demonstrate various products.
•Promoted within six months from Sales Educator to Sr. National Sales Educator.
•Initiated and implemented the development of several instructor and participant guides for use through the national organization to reduce operating costs including traveling of sales educators for onsite training.
Evergreen Medical Center/Home Health, Kirkland, WA –
Manager, Operations
Directed and led operational staff including business office, medical records and process/performance improvement teams. Charged with broad scope of responsibilities including P&L, human resources, strategy, project planning, business development, and purchasing.
•Instrumental in merging acquired home health organization into Evergreen home health operations leading to a decrease in overall expenses by % within the first year.
•Increased overall productivity by % through implementation of new technology to improve operations and eliminate non-value added process steps.
•Established effective, collaborative interpersonal relationships under a variety of conditions, assessing requirements, coaching, defining goals/objective/productivity standards, clarifying and solving operational problems, coordinating and facilitating self-directed work teams.
Children’s Hospital, Denver, CO –
Medical Records Coordinator
•Used quality improvement methods and data collection to implement recommendations to restructure the medical record department reducing costs by %.
•Developed communication channels to increase internal and external customer satisfaction including the development of a departmental brochure to promote the department.
EDUCATION AND PROFESSIONAL MEMBERSHIP
Master of Business Administration eBusiness, University of Phoenix
Bachelor of Science, Healthcare Administration/Finance, Metropolitan State College of Denver
Advanced Leadership Training, completed
Certificate Total Quality Management, University of Washington
Six Sigma Black Belt Certification, In Process
