Fare Enforcement Agent - MTA New York City Transit - Brooklyn, NY - EXPIRED
This is an archive of an expired job.
Job Information:
Company: MTA New York City Transit
Fare Enforcement Agent
MTA New York City Transit Open Competitive Exam Number 0615
Filing Opens on February 7 and Closes on March 6, 2020.
Annual Starting Salary: $52,289
MTA New York City Transit (NYCT) Department of Security is looking for talented, ambitious and team oriented candidates to join the Fare Enforcement Security Team.
Every day, MTA New York City Transit safely and efficiently moves millions of people, providing a critical service required for the continued growth and diversity that makes New York City so unique. The Department of Security at NYCT helps keep the subway system and bus networks secure. We are currently expanding our Fare Enforcement Unit to ensure the correct and timely payment of fares by customers using NYCT, and to respond to fare evasion activities on designated routes of our transit system.
This title has potential career growth as a supervisor or a manager.
Responsibilities include but are not limited to:
- Check the validity of customers' receipts on NYCT revenue vehicles to ensure payment is made in accordance with existing fare policies.
- Perform surveillance of persons who board NYCT revenue vehicles without paying a full fare.
- Issue summonses to fare evaders and exercise resilience and de-escalation techniques with agitated customers who may have violated fare policy.
- Investigate alleged violations of fare enforcement.
- Participate in the coordination of fare evasion activities with personnel from other MTA NYCT departments and members of the New York City Police Department.
- Testify at hearings and in court regarding the details of summonses issued.
- Provide route and fare-related information to customers, and assist and instruct them to use fare receipt issuance machines.
- Read, interpret and follow special written instructions and directives.
- Record daily actions in memo books and prepare reports.
- Perform special assignments as needed.
- Often work as a team and will drive a NYCT vehicle.
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization; and three years of fulltime, satisfactory security experience primarily involving the enforcement of policies, procedures and regulations governing the behavior and actions of the public, including the performance of associated investigations and the issuance of summonses or the writing of comprehensive reports.
In addition to the above requirements, candidates must also meet character and background requirements.
License Requirements
- A motor vehicle driver license valid in the State of New York with no restrictions which would preclude the performance of Fare Enforcement Agent work. This license must be maintained for the duration of employment.
- Valid proof of prior filing for a New York State Security Guard License. This license must be obtained by the end of the probationary period. Failure to secure this license will result in the termination of services. This license must be maintained for the duration of employment.
NYC Transit associates are provided competitive compensation and a robust benefit package which includes:
- Pension Plans
- Medical, dental, vision and prescription coverage
- Paid vacation, holidays and leave programs
- New York’s 529 College Saving Plan
- Flexible spending accounts
- Tuition Reimbursement
- Inhouse Training and Development programs
- Municipal Credit Union
To Apply:
Notices of Examination (NOEs), which include exam-specific application instructions and other important information (e.g., test date[s]), will be available during the application period at http://web.mta.info/nyct/hr/appexam.htm and in person, Monday through Friday (except holidays) from 9 AM – 3 PM at MTA NYC Transit Exam Information Center, located at 180 Livingston Street (Lobby) in Downtown Brooklyn.
Before submitting an application, you MUST read the Notice of Examination. Applicants who do not meet the qualifications listed will not receive test results, be selected, or be issued a refund of the application fee.
Please note that the exam schedule may change without notice. Please feel free to check the website; or call NYC Transit Employment Services’ Customer Service Call Center at 347-643-7221 or 7222 (press 2).
MTA NYC Transit is an Equal Opportunity Employer
